Description

An Inspiring Career Aw AI Ts You!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Job Summary

The overall objective and purpose of the Steward position are to support the Culinary/Food & Beverage staff by maintaining the cleanliness of the kitchen. The incumbent is responsible for washing dishes, pots, and pans, as well as organizing and cleaning the kitchen and ensuring events are set up according to the banquet event order. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

Core Responsibilities

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Maintain the integrity of Company proprietary information and protect Company assets
• Proficiently operate the dishwashing equipment, using a proper number of products. Report deficiencies.
• Follow proper food handling procedures
• Wash dishes, glassware, and silverware
• Assist in platting/hot boxing food in professional and efficient manner
• Transport of items from Banquet Kitchen/Kitchen to designated space
• Assist with banquets breakdown of stations and event
• Ensure all sets are elevated and of highest standard at the start and during events
• Wash pots, pans, and trays
• Maintain a clean and organized pantry and coolers
• Clean countertops and walls, mop floors
• Segregate and remove trash and garbage and place it in designated containers
• Regularly empty garbage containers
• Rinse out and wash garbage cans
• Sort bottles, plastics, and other recyclable items
• Stack clean dishes and transfer equipment to the proper storage area
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

Knowledge, Skills, And Abilities

• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Knowledge of Stewarding/Banquets
• Ability to operate an industrial dishwasher
• Ability to work quickly, prioritize, and maintain service of multiple guests
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to follow instructions and take direction

Minimum Qualifications

• High School Graduate or related training equivalent - required
• 1 year of relevant work experience in similar scope and title – preferred
• Experience within luxury brand/markets - preferred

Supervisory Responsibilities

• None

Work Environment

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

Source: Hospitality Online