Job Description

Graduate Hotels® is seeking a Maintenance Engineer to join The Lumen Dallas and its brilliant team of hospitality enthusiasts. 

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. 

Job Duties And Responsibilities 

• In the absence of the Director of Engineering, the Supervisor will assume the administrative, financial, and operating aspects of the hotel for the Engineering department 
• Maintains high morale for engineering shift, teaching engineering staff how to maintain and repair equipment, soliciting suggestions or input from other members of the Engineering team as well as coaching or counseling team members effectively 
• Champions ALICE Metrics and regularly checks “Maintenance and Housekeeping Top 20’s Report” to track defects and create processes to proactively resolve top reported issues in Guest Rooms through the Preventative Maintenance Process. 
• Tracks ALICE Response Time metric and creates operational efficiency/ awareness through the creation/ implementation of SOP’s (Training, weekly/ daily focus areas, reporting, etc.) 
• Ensures fulfillment of proactive preventative maintenance programs to brand standards including laundry equipment, heating and air conditioning units, ice machines, fire extinguishers/smoke alarms, plumbing

• Reports, responds to, repairs and/or inspects and performs general maintenance in guest units, buildings, pools, and common areas 
• Will have a working knowledge of the use of hand tools and power tools, as well as for repairing and troubleshooting carpentry, plumbing, electric, and HVAC issues 
• Performs maintenance to plumbing such as pipes, drains, faucets, disposals, showers, tubs, etc. 
• Prevents and troubleshoots electrical issues on equipment, fixtures, outlets and switches 
• Assists the Director of Maintenance with maintaining a current inventory of all supplies

• Assists the Director of Maintenance with maintaining a work order assignment program for completed and pending work orders.
• Prioritizes and completes work orders in a timely manner. Monitors all deficiencies.
• Ensures swimming pool and spa maintenance duties are performed according to brand standard and health department regulations
• Maintains the hotel grounds, curb appeal and building exteriors
• Assists other departments in fulfilling guest requests and resolving guest concerns

• Educates hotel personnel on emergency procedures and safety precautions
• Assists the Director of Maintenance with training/supervision of Maintenance Technician’s on day-to-day repairs and engineering needs on property 
• Participate in a consistent and regularly scheduled property walk through and report/ fix identified deficiencies within an appropriate time
• Function as a member of the emergency organization team and become an expert on life safety
• Be aware of fire, safety, and protection equipment/hazards

• Understand the engineering records and filing system to support Rooms and Maintenance Budget, PM Programs, Capital Budget, Capital Projects, Life Safety Systems, and Inspections, etc. 
• Acts as Manager on Duty when assigned 
• Other duties as assigned

Education And Experience

• Minimum of High School education, post-high school education preferred

• Minimum of 2 years in Maintenance position, preferably within hotels
• Preferred but not necessary: Two (2) years of college or trade school equivalent in a mechanical, electrical, and/or technical disciplines

Knowledge, Skills And Abilities

• Basic math skills
• Ability to communicate effectively verbally and in writing

• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• Detail oriented; strives for excellence in all assignments
• Comfortable working in and assisting others through computer software such as Alice, in addition to other technological programs 

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com. 

Source: Hospitality Online