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Customer Success Manager
Gradient AI Boston, MA
Full Time | Wholesale 6 Months Ago
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Gradient AI is Hiring a Remote Customer Success Manager

Gradient AI:

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.

About the Role: 

We are searching for a Customer Success Manager to join our sales team. This person will be responsible for all phases of the client renewal process for all of our P&C clients. This person will handle all upselling, retention, and overall account growth for their book of business. This person will understand the customer’s business objectives, the technical components of our solutions, and utilize a deliberate sales methodology in achieving sales objectives. 

The successful candidate will have a deep network working within the P&C space, demonstrate enterprise software customer success expertise, and a desire to build relationships.

Key Responsibilities:

  • The customer success manager will work closely with our Sales Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made
  • Build and sustain customer relationships while driving the adoption and expansion of the Gradient AI platform in order to exceed our revenue goals
  • Lead all aspects of the renewal process including new business development, client research, objection handling, demoing, closing, and follow up
  • Craft compelling statements of work and pricing proposals
  • Master our value proposition today and as the competitive landscape evolves
  • Hit, achieve, and exceed monthly and annual sales targets

Qualifications:

  • 5 years of enterprise software customer success experience
  • Experience working in the P&C claims space is a must
  • Solid track record managing and developing customer relationships
  • Solid negotiation and presentation skills; experience running technical demos & ability to demonstrate ROI through the use of technology
  • Prior experience working with C-level executives
  • Ability to work in a self-driven manner within a fast-paced, collaborative environment

What We Offer:

  • A fun, team-oriented startup culture. 
  • Generous stock options - we all get to own a piece of what we’re building. 
  • Unlimited vacation days. 
  • Flexible schedule that supports working from home. 
  • Full benefits package including medical, dental, vision, 401k, and more. 
  • Ample opportunities to learn and take on new responsibilities.

 We are an equal opportunity employer 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

09/30/2022

EXPIRATION DATE

11/22/2022

WEBSITE

gradientai.com

HEADQUARTERS

BOSTON, MA

SIZE

25 - 50

FOUNDED

2018

TYPE

Private

CEO

STANFORD SMITH

REVENUE

<$5M

INDUSTRY

Wholesale

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About Gradient AI

Gradient AI is a Massachusetts-based claims management platform that offers broker analytics, underwriting automation and related solutions for the insurance industry.

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

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