About Gradient AI: 

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.

About the Role:

We are searching for a hands-on Client Engagement Manager to join our Professional Service team. This person will be responsible for all phases of the client life cycle including implementation, data analysis, workflow design, project management, and relationship management for our health insurance clients. This individual will understand the customer’s business objectives, the technical components of our solutions, and maintain accountability of a successful implementation and use of our health predictive analytics products.

Key Responsibilities:

• Help clients achieve optimal value of our predictive analytics health products by building and maintaining long-term partnerships 
• Guide clients through the entire implementation by defining business needs, configuring recommendations, and establishing ROI metrics to ensure each customer receives maximum benefit from our solutions
• Review client dashboards to confirm usability and generate insights on model performance
• Document all project management aspects of client engagements
• Work cross functionally with sales, data science, and engineering on a weekly basis 

Qualifications:

• 4 years' experience working within health underwriting at a health brokerage, insurance, consulting, or corporate benefits company
• Highly organized with a strong ability to establish, meet and, exceed time-dated objectives
• Customer service driven with an ability to build relationships, strong oral and written communication skills 
• Experience working with SQL or BI analytics tools (Tableau/ Power BI/ QlikView or others) are a plus

What We Offer:

• A fun, team-oriented startup culture. 
• Generous stock options - we all get to own a piece of what we’re building. 
• Unlimited vacation days. 
• Flexible schedule that supports working from home. 
• Full benefits package including medical, dental, vision, 401k, and more. 
• Ample opportunities to learn and take on new responsibilities. 
• We are an equal opportunity employer.

Chosen as a top place to work and best paying company by BuiltInBoston!