Front Desk Receptionist

Program Director - GB Round Rock and Georgetown

· Round Rock and Georgetown TX

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Employment Type Full-Time

Minimum Experience Mid-level

Compensation $2,500 per month Commission/Bonus

The Program Director is responsible for bringing in potential students, enrolling them, and maintaining relationships with students and parents in the school. The main goal for this position is enrolling members. This position is a sales position. The main duties the Program Director will have are as follows:

• Answer the School's Phone, Email, Facebook Messages and any other inbound point of contact with clients
• Manage Appointments
• Enroll Students
• Inventory Management/Sales of products in Pro shop
• Ensures the effectiveness of the new students enrollment system
• Develops the internal communication strategy, along with the Instructor, marketing department, and keeps the students updated and informed about the school, its operations and activities
• Assists the Instructor in developing the absentee student strategy for the month
• Develops the delinquent student strategy for the month together with the billing department
• Assists the instructor developing the seasonal Gracie Barra school event calendar together with the Instructor and marketing department
• Assists the Head Instructor with updating the schedule for the Gracie Barra school
• Presents the program to the prospective student
• Executes or supervises the new student enrollment procedures
• Ensures the accuracy of the data on the club management system
• Prepare Attendance Cards
• Deals with cancellation requests, leading the canceling student not to cancel the agreement
• Supports the accounts receivable assistant on the development of the delinquent account strategy for the month
• Inputs and/or changes information on the billing system
• Deals with student complaints and recommendations
• Ensures that the walk-in prospects are well received and offered an opportunity to schedule and introductory lesson
• Ensures that the phone is being answered quickly during business hours in a polite, objective, and exciting manner & prospects are scheduled for intro classes
• Schedules/confirms the introductory lesson appointment
• Follows up with introductory lesson no shows and pending enrollments
• Prepares the designated reports and gives it to the supervisor

Recommended Skills

• Sales
• Time Management
• Task Management
• Communications
• Club Management System Knowledge
• Event Management
• Inventory management
• Organization
• Phone Skills

Required Certification:

GB MSP & ICP 2023 or later and Student Retention course

Dress Code:

• GB Tshirt
• Jeans, pants, or shorts
• Tennis shoes

OR

• Gi Pants
• GB Tshirt or Rash Guard
• Flip flops

Schedule

Mon-Thurs

9AM-1PM, 3PM-7PM

Friday

9AM-1PM

Saturday

8AM-12PM

(Hours may vary)

Job Types: Full-time, Part-time

Pay: From $2,500.00 per month

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Georgetown, TX 78628: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $2,500