Summary:

The Targeted Case Manager is a care team member with unique responsibilities that touch all aspects in regard to treatment of the “whole patient” acting as an advocate to provide information, barrier identification and removal, creating options, and problem resolution. The Case Manager embraces a team-based approach and is competent to function as an integral part of the patient health care team to improve outcomes for Grace Health patients who are identified as high risk to receive support needed in order to access healthcare, social needs, education, employment, transportation, housing, legal, or other services. The scope of this role is broad and requires the ability to work independently and with knowledge of community resources available in the area. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understands and promotes the mission, vision, and values of Grace Health both in the work place and the community
• Assist patient with process of re-emergence into daily activities of living while working toward recovery to improve quality of life
• Collect social, education, economic and vocational information to formulate a plan of care
• Assessment, Treatment, Planning, Linking, Advocacy, and Monitoring the needs for patients identified as high risk with diagnosis of Substance Use Disorder or other Mental Health diagnosis
• Create and implement treatment plans involving long and short term goals
• Connect and refer client with community resources for healthcare, social needs, education, employment, transportation, housing, legal, community programs, etc. with follow up assessment
• Understanding and utilization of community resources to optimize assistance and wellbeing of Grace Health patients for ideal outcomes
• Education of patients, families, and staff in regards to care, prevention, and treatment enhancement techniques.
• Facilitate care between Medical and Behavioral Health
• Meets with the patient in intervals adhering to all company guidelines
• Maintain a positive environment and open communication with patients
• Establish and maintain professional rapport with patients, providers, and other team members
• Build positive and productive culture in the workplace.
• Motivate clients toward goal achievement
• Coordinate care with community providers, hospitals and other facilities to establish continuum of care
• Participates in facility training and quality meetings
• Maintain accurate and timely documentation
• Evaluate crisis situations and apply appropriate interventions
• Actively participate in meetings that support Grace Health’s integrated health care model to provide comprehensive care for clients
• Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration.
• Excellent knowledge of social determinants of population served
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
• Confidence and comfort with the pace of primary care, strong communication skills and the ability to work with an interdisciplinary team.
• Maintain tracking of patient appointments and referrals
• Strong organizational and time management skills
• May require travel to other clinic sites
• Other duties as assigned

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:

• Provide group, individual, or family case management to clients as assigned
• Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Maintain good attendance (daily, meetings, and other assignment tasks)
• Maintain timely documentation of all work assignments
• Maintain patient confidentiality following all company and HIPAA regulations
• Routinely keep supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Work effectively and at an efficient pace
• Work cooperatively with providers, administration, and peers

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.

Requirements:

• Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
• Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
• Should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills.

EDUCATION and/or EXPERIENCE:

• The ideal candidate will have at least a Bachelor’s Degree in of Arts/Science in Behavioral Health or related field. Three years or more of experience may substitute for education requirements.
• Completion of the 12 hour Targeted Case Management training is preferred and/or will be required after hire.
• Previous experience with Case Management Services
• Strong knowledge of Opioid Use Disorder/Alcohol Abuse and Medicated Assisted Treatment and Mental Health.
• Continuing Education as applicable

BENEFITS:

• Safe harbor 401(k) with match potential
• Paid time off
• Family friendly work environment
• Health insurance
  • Wellness program
  • Health savings account
  • Pharmacy benefit
  • Employee visits for medical services
• Dental insurance
• Vision insurance
• Life Insurance
• STD/LTD
• EAP & Work life services
• Voluntary benefits
• Hospital indemnity

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.