Search By
696 Jobs
Technical Support Specialist GPS Insight Scottsdale, AZ | Full Time
2 Months Ago
IT Technical Support Specialist Allied Universal Santa Ana, CA | Full Time
1 Day Ago
Technical Support Specialist Bluebeam, Inc. San Diego, CA | Full Time | Remote
1 Day Ago
TECHNICAL SUPPORT SPECIALIST Compass Group Careers Charlotte, NC | Full Time
1 Day Ago
Technical Support Specialist CAMBA Brooklyn, NY | Full Time
1 Day Ago
Technical Support Specialist LiveTiles Copenhagen, NY | Full Time
1 Day Ago
IT Technical Support Specialist Allied Universal Conshohocken, PA | Full Time
1 Day Ago
Technical Support Specialist Daikin Comfort Technologies Waller, TX | Other
1 Day Ago
Customer Support Specialist (Technical) MyAdvice Lehi, UT | Full Time | Remote
1 Day Ago
Technical Support Specialist Tactical Engineering & Analysis Inc San Diego, CA | Full Time
2 Days Ago
Technical Support Specialist CSA – Careers Port Hueneme, CA | Full Time
2 Days Ago
Technical Support Specialist ActiveCampaign Sydney, FL | Full Time
2 Days Ago
Technical Support Specialist BrightLink Atlanta, GA | Full Time
2 Days Ago
Technical Support Specialist Midwest Data Center ROCK PORT, MO | Full Time
2 Days Ago
Technical Support Specialist Waterford.org Taylorsville, UT | Other | Remote
2 Days Ago
Technical Support Specialist Veeva Systems Columbus, OH | Full Time
3 Days Ago
Technical Support Specialist TYLin St. Louis, MO | Other
4 Days Ago
Technical Support Specialist II Haemonetics Corporation Boston, MA | Full Time
8 Days Ago
Technical Support Specialist Etix, Inc. Morrisville, NC | Full Time
8 Days Ago
Technical Support Specialist DAKOTAPRO Tucson, AZ | Full Time
9 Days Ago
Technical Support Specialist ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C. Stamford, CT | Other
9 Days Ago
Technical Support Specialist Members Mortgage Services Hutchinson, KS | Other
9 Days Ago
Technical Support Specialist ADVANCED MONITORED CAREGIVING INC NY, NY | Other | Remote
9 Days Ago
IT Technical Support Specialist Tekion West Chester, OH | Full Time
9 Days Ago
Technical Support Specialist ACCURUS AEROSPACE TULSA LLC TULSA, OK | Other
9 Days Ago
Technical Support Specialist SOUTHWEST SERVICE ADMINISTRATORS IN Phoenix, AZ | Other
10 Days Ago
More Search Results

Technical Support Specialist

Scottsdale, AZ | Full Time
Expired

Job Description

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Technical Support Specialist who helps resolve issues our clients encounter with GPS Insight's hardware and software product and is responsible for using technical know-how to help our clients set up and utilize GPS Insight by answering technical-related questions via chat support, email, and phone. The Technical Support Specialist needs to be knowledgeable about SaaS products, have excellent verbal and written communication skills and thrive on resolving client issues. Solid technical skills and soft skills are needed for this highly interactive role. The Technical Support Specialist will be involved in support processes and procedures that solidly contribute to the company's overall customer satisfaction.

What You'll Do

  • Help clients set up and configure GPS Insight to meet their business needs
  • Provide outstanding, rapid-response email, chat, and phone-based technical support to our clients
  • Communicate with customers when a timeline or a fix occurs while on the call and via email.
  • Opportunity to develop systems and procedures for improving overall client satisfaction
  • Learn quickly and use your knowledge to solve problems efficiently
  • Achieve customer satisfaction through fast, accurate replies and fixes to problems
  • Escalate unresolved issues as required; maintain ownership of issues through resolution
  • Case emails into NetSuite as necessary and work cases
  • Answer voicemails as necessary
  • Hardware - Troubleshoot, complete installation verifications and update devices as necessary to achieve optimal reporting
  • Troubleshoot various software and system issues
  • Assists with quick software training and alerts Acct. Mgt. as necessary if more training is needed
  • Learn to understand and support: GPS Devices, Mobile Apps, In-Cab Cameras, ELD/HOS

Qualifications

  • Minimum 12 months' experience in customer service/technical support or direct customer consulting experience within a fast-paced environment
  • Sound knowledge of and passion for the web and web-based software products
  • Strong problem solving and technical skill-set
  • Experience with a CRM System
  • A passion for taking care of clients
  • Accurate and fast typing speed of 40 WPM or greater
  • Ambitious, self-motivated, goal-oriented and extremely driven
  • Excellent written/verbal communication and customer relationship skills
  • A work ethic based on dedication to the company and its mission
  • Ability to handle a variety of assignments simultaneously
  • Ability to work under deadline pressure and extra hours if needed
  • Superior analytical skills
  • Proficient with Microsoft Office
  • Basic knowledge of 12 Volt systems a plus

What We Offer

  • Fast paced and rapidly growing environment
  • Chance to deliver mission critical data that drives the operations of our economy
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • There's more as well! Speak with us to find out all details!

Benefits

  • 401(k) matching
  • Full Health Benefits (Health, Vision, Dental)
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Hybrid work environment

Company Overview

  • Website gpsinsight.com
  • Headquarters SCOTTSDALE, AZ
  • Size 100 - 200
  • Founded 2005
  • Type
  • CEO
  • Revenue $10M - $50M
  • Industry Software & Networking
  • About gps insight

Skills for Technical Support Specialist

The job skills required for Technical Support Specialist include Technical Support, Customer Service, Problem Solving, Microsoft Office, Installation,and Verbal Communication etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Technical Support
MORE>>
Job Openings with Skill of Customer Service
MORE>>
Job Openings with Skill of Problem Solving
MORE>>
Job Openings with Skill of Microsoft Office
MORE>>
Job Openings with Skill of Installation
MORE>>

Career Path for Technical Support Specialist

The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

How to Become a Technical Support Specialist

If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Technical Support Specialist

Quotes from people on Technical Support Specialist job description and responsibilities
02/25/2022: Altoona, PA
01/19/2022: Dothan, AL
01/19/2022: Fort Collins, CO
03/02/2022: Portsmouth, NH
02/15/2022: Albany, GA

Step 2 Knowing the best tips for becoming a Technical Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs
01/23/2022: San Antonio, TX
03/01/2022: Springfield, IL
01/04/2022: New Orleans, LA
01/02/2022: Nassau, NY
01/16/2022: Colorado Springs, CO

Step 3 View the best colleges and universities for Technical Support Specialist

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College