Overview

Are you are looking for an exciting career? Do you have a strong mechanical or electrical aptitude? Are you driven by a desire to serve? Then we have the career for you! Come join our team as a Field Service Technician for a fast-growing convenience store company. 

Responsibilities

• Prioritizes work schedule to minimize retail operation downtime based on daily work orders received via email, text, phone, and the automated dispatch system.
• Maintains safe and clean work environment by complying with procedures, rules, and regulations.
• Inspects and fixes malfunctioning convenience store equipment which includes determining and rectifying the root cause by utilizing general departmental guidelines, personal knowledge, equipment manuals and other devices,
• Appends, resolves, and closes each service call through the dispatch system.
• Repairs or replaces defective parts utilizing inventory maintained in service vehicle.
• Utilizes warehouse and local store accounts to obtain parts as needed.
• Contacts Maintenance Dispatcher and Supervisor when problems require outside contractor assistance, is a re-occurring event, or parts needed that can’t be obtained locally and are required to be ordered.
• Provides troubleshooting help and analysis of equipment by inspecting and diagnosing possible causes. Notifies appropriate personnel regarding estimated time frame for repair. Consults with supervisor for major repairs.
•  Follows up to ensure affected systems are still functional after previous repair or preventative maintenance was performed.
•  Carries an emergency cell phone and responds to all calls within the dispatch system’s prescribed time frame.
• Prepares and completes a work order document for each dispatched call.
• Ensures all repairs are performed effectively and efficiently by accurately defining the issues, writing clear scopes of the work, and analyzing bids before implementing the final resolution.
• Performs other duties or tasks as it relates to the job that may be assigned.
• Performs routine store maintenance which includes painting and general repairs.

Qualifications

• 21 years of age or older
• Valid Driver's license
• Must have own work truck and tools
• Liability insurance on such vehicle
• Good driving record as daily travel is required
• High School diplopma, GED, or previous experience
• Detailed oriented
• Time management skills
• Must be able to complete tasks including hanging hardware repair and replacement, mechanical and electrical issues with both fuel dispensers and point of sale equipment.
• Must have computer network experience and be able to troubleshoot communication issues between network devices. Must have electrical experience.
• Must be willing to learn about other systems within the properties to assist in general maintenance needs such as lighting, plumbing, food service equipment, door/lock repair, etc. Must be willing to be in an on-call rotation for evening and weekend emergencies.