IT Systems Administrator

Burbank, CAWe are looking for an IT Systems Administrator to work directly with one of our clients, an award winning creative agency.

This role is considered a flex type hybrid, which means the initial onboarding will be on-site and then have ability to periodically work remote as project and company demands allow. 

THE CANDIDATE

The IT Systems Administrator will have the creative passion, talent, production excellence and collaborative mindset for the industry. The successful candidate is a team player who enjoys the hustle of working in entertainment and thrives under pressure! 

RESPONSIBILITIES

• Manage daily, reactive workflows while also driving long-term projects to conclusion

• Manage ingestion of large file transfers through media delivery systems such as Aspera and Signiant while forecasting internal server space needs and maintaining server performance.

• Manage, Maintain and support various systems, servers and services including (but not limited to):
• Network devices such as switches and Firewalls
• Wifi Infrastructure, including on set devices and access points.
• Network attached storage device management.
• Enterprise Class Servers

• Manage, maintain nightly backup and archives while monitoring servers for daily efficiency and responsiveness• Contribute to larger Production technology projects as required, including R&D efforts around emerging technologies that help solve production challenges.
• Act as the primary technical support responder to Perform troubleshooting to isolate, diagnose and resolve complex network / storage problems.
• Produce detailed implementation instructions or carry out required changes to complete tasks/projects, resolve incidents/problems, and for changes/improvements requested by management and production leads.
• Implement and maintain effective service monitoring, maintenance programs, and foundational system design with a Production perspective.
• Work closely with other technical groups to ensure that IT standards and technologies are in line with the overall technical direction and security.
• Write functional requirements/specifications documents and update/maintain all documentation requested by management

• Provide Excellent Customer Service Support, including clear verbal and written communications

• Must be available via mobile phone or participate in off hours support of the company and its projects

QUALIFICATIONS
• 4 to 5 years of experience in network and storage administration with enterprise level hardware and software in an entertainment agency environment.
• Knowledge of routers, firewalls, switches and related network and security equipment and appliances in a multiprotocol environment, including but not limited to: Fortinet, Jump Desktop
• Knowledge of Enterprise / Mid-Tier storage systems such as SNS, QNAP, Synology, configuration and management using the CLI.
• Have a strong understanding of IT security concepts, procedures and implementations with strong emphasis on MPAA Industry audits and security protocols
• Proven experience designing, building, automating and supporting technical infrastructure in a onsite and remote workflow, multi-platform environment.
• Ability to learn new applications and systems on the job is required.
• Thorough knowledge of system performance issues and tuning.
PREFERRED QUALIFICATIONS AND SKILLS
• Associates or Bachelor's degree in Computer Science, Information Technology or a similar degree preferred.
• Solid working knowledge of Apple / Microsoft and / or Linux Operating Systems and how they work with back end systems in an enterprise environment.
• 3 year's experience with high performance review pipeline technology, including streaming protocols, editorial infrastructure and production toolsets and workflows a plus
• A deep understanding of Movie and/or Episodic TV Production workflows and approaches.
• Detailed understanding of VMWare, GCP and AWS virtualization environments running Windows hosts, including virtual desktop, virtual server implementations.

NON-TECHNICAL • Cultivate a culture of trust, responsibility, and excellence with the team• A clear and concise communicator, written and verbal, with the ability to keep end users informed of progress and managers informed of requests.
• An effective self-driven team player with a proven ability to resolve problems professionally and systematically.
• Passionate about delivering rigorous follow-through on assigned tasks.
• An agile, flexible and quick thinker: this is an energetic, dynamic environment requiring an ability to adapt to rapidly changing requirements.
• Must be able to Lift up to 50 lbs.