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The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

• Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
• Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
• Support IT Department with technology related tasks when required including data center and office cabling
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
• Champion company core values and other company programs
• Other duties as assigned

Education
High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago
Post-Secondary education in a related IT field would be preferred
Knowledge of Information Technology in relation to supporting Hardware and Software
Experience
Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader