Goodwill SoCal is hiring an experienced Regional Loss Prevention Manager to lead and manage a Loss Prevention team. The LP Manager prevents, detects, investigates and resolves internal and external losses and policy violations. This manager is a key member of the operations organization, supporting and coaching Store Management teams to develop understanding, promote and share LP best practices. This position is based at Goodwill's Los Angeles Campus. Essential Duties & ResponsibilitiesProvides professional protection of company assets, employees and guests while ensuring excellent customer service.Conducts and documents internal and external investigations and interviews in a professional, timely, discreet and confidential manner.Uses effective and professional written communication skills to prepare accurate and timely investigative reports, email communications, memoranda, and other required forms, spreadsheets and reports.Partners and communicates effectively with all lines of business.Actively monitors and follows up on suspicious cash variances, cash handling violations, and point of sale exception based reporting data.Conducts and promotes proactive Loss Prevention efforts such as awareness programs, training, detailed store audits, and “Focus Store” monitoring as required.Operates and monitors video surveillance systems to audit, investigate and review theft and other questionable incidents; downloads and saves video evidence.Effectively deals with difficult or angry individuals in a professional manner, using minimal force only when necessary to protect self or others from serious physical harm.Accurately and promptly notifies management of serious or unusual incidents or circumstances.Maintains professional liaison with law enforcement and other governmental agencies, and represents Goodwill as a witness in court and administrative hearings.Provides assistance and back-up to Security operations as needed. Qualifications: 5 years of loss prevention or investigation experience.3 years of supervisory experience. High school diploma or general education degree (GED) required.Bachelor's degree from four-year college or university preferred.Intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.Experience with Security surveillance camera systems; two-way radios; POS-based exception reporting programs.Valid driver's license and state-required auto insurance.Required to travel daily (up to 90% of the time could be required).Spanish / English bilingual preferred.