Primary Responsibility / Summary Responsible for the day-to-day operations of assigned programs, including staff supervision, budget management, achieving program performance, quality assurance and outcomes. Responsible to ensure assigned site is maintained, all safety standards are followed and all equipment in operating condition. Essential Duties & ResponsibilitiesProvides strategic leadership and on-site management to program staff, in particular WAP and SEP; participates in strategic planning and works towards successful completion of annual goals and objectives for programs and WCD. Develops and maintains relationship with funder, stakeholders, businesses and the public, to ensure growth, development, and success of assigned programs. Responsible for the upkeep, cleanliness and safety of the assigned facility, addressing any maintenance need in a timely fashion and ensuring that the all equipment is operation. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems. Monitors participant records, data gathering, and reporting systems according to funders, CARF and organizational standards. Ensure accurate and timely data entry and reporting. Develops and maintains program operating procedures in accordance with departmental and organizational policies and procedures. Ensures safety procedures are observed throughout all programs and service locations. Prepares program progress and performance enhancement reports based on program specifics. Responsible for achieving program and service goals as defined by funding contract and GSC. Develops and manages budgets to ensure revenues and expenditures are within budgetary norms. Ensures expenses and participant-related costs fall within funding and organizational guidelines and policiesParticipate in Continuous Quality Improvement (CQI) efforts and lead CQI implementation. Handles concerns and complaints to ensure satisfaction of all stakeholders. Negotiates terms for Memoranda of Understanding (MOUs) for complementary, strategic collaborations and partnerships that offer training, wrap-around, and supportive services to program participants for review and approval by Regional Director or VP WCD. Driving record must be acceptable by the company’s insurance vendor. Additional Duties & Responsibilities Other duties and special projects as assigned. Responsible for building a strong public awareness of Goodwill in the community by attending public functions such as Chamber events, City Council meetings, and other public events. Education & Experience Minimum of 5 years nonprofit managerial and supervisory experience.Minimum of 3 years workforce development program implementation experience. Bachelor's degree from a four‐year college or university in Project Management, Education, Psychology, Social Work, or related field required. Master's degree or equivalent preferred. A combination of training, education, and experience may be considered in lieu of a degree. Knowledge of WIA, DOR, OMB circulars, legal and ethical requirements. Knowledgeable in budgeting process Experience in implementing programs serving persons with disabilities and other populations facing barriers to employment; ADA knowledge required. Excellent written and verbal communication skills; highly skilled presenter. Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired. Demonstrated leadership and collaborative skills with ability to motivate team work. Ability to work with minimal supervision. Other Qualifications Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. English Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and Outlook.Project Management software Case Management software Required TrainingNew Hire Orientation Complaints/Grievances Confidentiality Corporate Compliance Values and Diversity Training Conflict of Interest Business Ethics AB1825: Harassment Prevention training (supervisors only) Safely Surrender Baby Law Mandated Reporter Status Data Systems (all staff that touch participant files) ADA and Reasonable Accommodation GCDF Certification (professional staff Safety Training Any other training required by law, funders, and the organization. Values-Based Work Environment Notice Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values: We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences. We conduct business with transparency, integrity and accountability. We pursue a vision of excellence and continuous improvement to better the lives of those we serve. The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Pre-Employment Testing Drug Screen Background Check Employment Verification Live Scan MVR COVID vaccine verification