Primary Responsibility / Summary Provides supervision to clients with developmental disabilities in individual or group enclave settings at assigned location. Coaches assigned participants in learning new job duties and skills to ensure they reach their potential, striving to achieve positive outcomes in competitive, integrated employment settings. Essential Duties &Responsibilities Oversees completion of assigned tasks; coaches assigned participants to assist them in learning job duties, remain focused on appropriate work behaviors and ensure they reach their potential, maximize productivity and stabilization on the job. Assesses ongoing support service needs that may represent barriers to employment. Assists participants with developing and maintaining positive interaction with co-workers, customers and other members of the public. Through the use of hand-over-hand training, positive behavior modification techniques, and other interventions, assists participants with effectively learning and executing their assigned job tasks. Acts as the participant’s advocate for their employment rights and suggests alternative work methods or reasonable accommodation when necessary. Identifies and alerts site supervisor to potential needs for reasonable accommodation. Maintains communication between participants, program staff, primary Department of Rehabilitation or Regional Center Counselor, and other key stakeholders. Completes regular written progress reports, case notes and other required case file records for each assigned participant, productivity logs and information/ documentation required for billing, daily inventory records and the creation of lists of needed inventory replenishment. As determined by program and/or participant need, occasional travel to conduct coaching at non-primary worksites may be required. Ensures compliance with work rules and safety requirements. Reports compliance concerns and unsafe conditions to appropriate employer personnel. When supervising participants, enforces compliance with all work rules especially safety related issues. Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance. Additional Duties &Responsibilities Other duties and special projects as assigned. Follows all company safety standards, social distancing procedures and personal protective equipment policies. Committed to all safety rules and exercises caution in work related activities. Supervisory Responsibilities Supervises assigned program participants in performing duties. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education &Experience Minimum 2 years of job coaching or relevant experience. High school diploma or general education degree (GED) required, some college preferred. Knowledgeable on responding to work-related needs of people with disabilities; ADA knowledge preferred. Ability to speak another language and understand another culture as required by the program or local community. Excellent people skills and demonstrated patience & professionalism in working with all levels of participants and employers alike. Excellent organizational and multitasking skills. Non-profit experience preferred. Shift flexibility and overtime when neededOther Qualifications Ability to handle confidential information. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. English Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills Must have basic knowledge of computer programs in a Windows environment, including Word, Excel and Outlook. Required Training New Hire Orientation Complaints/Grievances Confidentiality Corporate Compliance Values and Diversity Training Conflict of Interest Business Ethics FLSA Section 14(c) training and Time Study training AB1825: Harassment Prevention Safely Surrender Baby Law - Annually Mandated Reporter Status - Annually ADA and Reasonable Accommodation HIPPA CPR/First Aid – Bi-Annually Safety Training – Monthly Any other training required by law, funders, and the organization. Values-Based Work Environment Notice Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values: We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences. We conduct business with transparency, integrity and accountability. We serve, empower and advocate for our clients, community, business partners and each other. We pursue a vision of excellence and continuous improvement to better the lives of those we serve. The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Pre-Employment Testing Drug Screen Background Check Employment Verification Live Scan COVID vaccine verification