Responsibilities

Reporting to the General Manager, the Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Essential Functions

Operational

• Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes
  • Associates are expected to reach position metric four weeks after training ends
• Maintaining appropriate security of cash and donated goods
• Operate register, as directed
• Complying to Agency policies and procedures
• Ensuring a high level of customer service both front and back
• Performing duties according to safety expectations and procedures
• Ensuring the physical safety of the back room and sales floor
• Communicating safety issues and concerns to ensure quick resolution
• Ability to operate a cash register and POS system
• Ability to count change, count down cash drawers and complete accompanying paperwork
• Greeting customers and accepting donation and issuing receipts
• Operating a hand stacker and pallet jack
• General store upkeep including but not limited to sweeping, mopping, glass cleaning, and bathroom maintenance.

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor
• Assisting to meet production numbers as set by divisional management
• Ensuring loss prevention and process flow guidelines are followed
• All other duties as assigned by the General Manager

Qualifications

The Store Associate will be a proven leader with the following:

• Experience in customer service prefered
• Comfort with handling cash and operation of a cash register
• Understanding of the importance of the donor process and how it supports the mission
• Ability to perform job duties safely
• The incumbent should have at least 6 months of work history, unless this is their first job
• High school diploma or equivalent is not required.
• Operation of the hand stacker will require the ability to become certified in its operation

Overview

Goodwill of Western Missouri & Eastern Kansas has a rich, 125 year history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted items provides funds that stay local, helping us to support thousands of job seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That’s why 88¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.

Visit www.mokangoodwill.org to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.