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Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Roswell, GA | Full Time
$34k-43k (estimate)
10 Months Ago
The Sherwin-Williams Company
Roswell, GA | Full Time
$37k-47k (estimate)
3 Days Ago
PGA Tour Superstore
Roswell, GA | Full Time
$48k-60k (estimate)
5 Days Ago
Apollo Primm Commercial Roofing
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$46k-58k (estimate)
1 Day Ago
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Roswell, GA | Full Time
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Roswell, GA | Full Time | Part Time
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redbelt
Roswell, GA | Full Time
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1CONNECT Consulting
Roswell, GA | Full Time
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Domino's
Roswell, GA | Full Time
$33k-41k (estimate)
1 Month Ago
Customer Service Specialist (Call Center)
$34k-43k (estimate)
Full Time 10 Months Ago
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Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is Hiring a Remote Customer Service Specialist (Call Center)

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer you the opportunity to earn competitive pay as you pursue your passion into a lasting golf or tennis career. Position Summary The Customer Service Specialist is an essential role within our growing ecommerce team. Our Customer Service Specialists use creative, ‘out of the box’ thinking, to do what it takes to exceed customers’ expectations and resolve their needs. Answering incoming calls from external and internal customers to facilitate orders, answer inquiries and questions, handle complaints, troubleshoot problems, create cases, create incidents, and provide information, the Customer Care Specialist is sure to be a challenging position. Key Responsibilities and Duties: Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately Respond to emails or place outbound calls as needed to assist with customer issues Researching customer questions via multiple systems Guide callers through troubleshooting, navigating the company eCommerce site or answering golf related inquiries Collaborates with other Customer Service Specialists and communicates with other business partners Identifies more effective and efficient processes and procedures Special order liaison between vendor and customer Qualifications and Skills: High School Diploma or GED Min 1 year of call center / or relevant customer service experience Savvy at multi-tasking while using technology and simultaneously handling calls Knowledge of the golf and tennis industry, a plus Call Center experience, highly preferred Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus Must be able to stand or sit for extended periods of time Strategic problem solver who is resolution driven Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written. Knack for managing multiple priorities and variety resolving unique customer situations Quick thinker with the ability to solve problems Working in a fast-pace, high performing, collaborative environment Strong attention to detail and problem-solving skills Ability to adapt to change Availability to work varied shifts inclusive of - evenings, weekends, and holidays Core Values: Put People First, Innovate Continuously, Lead by Example, Listen and Respond, Include Everyone, Give Back to Ohers Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment and is headquartered in metro-Atlanta. As the PGA TOUR's exclusive off-course/off-airport retail partner in North America, PGA TOUR Superstore provides customers with access to the same technology and expertise as card-carrying PGA TOUR pros. All stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays, and large putting greens. There is also an in-house club making and repair facility. Along with equipment and accessories, PGA TOUR Superstore has an unmatched selection of men's, women's and juniors' apparel and footwear for golf and tennis. For more information, visit www.pgatoursuperstore.com.

Job Summary

JOB TYPE

Full Time

SALARY

$34k-43k (estimate)

POST DATE

05/25/2022

EXPIRATION DATE

04/29/2023

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The job skills required for Customer Service Specialist (Call Center) include Customer Service, Problem Solving, Call Center, Customer Care, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Call Center). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist (Call Center) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Call Center), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Call Center). You can explore the career advancement for a Customer Service Specialist (Call Center) below and select your interested title to get hiring information.

Apollo Primm Commercial Roofing
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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
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