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Customer Service Specialist (Call Center)

Roswell, GA | Full Time
Expired

Job Description

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer you the opportunity to earn competitive pay as you pursue your passion into a lasting golf or tennis career. Position Summary The Customer Service Specialist is an essential role within our growing ecommerce team. Our Customer Service Specialists use creative, ‘out of the box’ thinking, to do what it takes to exceed customers’ expectations and resolve their needs. Answering incoming calls from external and internal customers to facilitate orders, answer inquiries and questions, handle complaints, troubleshoot problems, create cases, create incidents, and provide information, the Customer Care Specialist is sure to be a challenging position. Because living our Core Values is at the forefront of what we do, we PUT PEOPLE FIRST by investing in our associates that take care of our Customers! Medical, Dental, Vision Benefits (Day 1 Eligibility) Wellness Programs and Incentives – Personalized Health & Weight Management, Healthy Choice Incentives, Discounted Gym Memberships, Meal Prep Services, Healthy Pregnancy/Baby Programs, and Behavioral & Mental Health Resources Financial Wellness Resources – with Transamerica 25% Associate Discount Paid Time Off Paid Child Bonding Leave 401k with Employer Match Committed to Serving our Communities - Matching Gift Program & The First Tee Career Growth! Key Responsibilities and Duties: Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately Respond to emails or place outbound calls as needed to assist with customer issues Researching customer questions via multiple systems Guide callers through troubleshooting, navigating the company eCommerce site or answering golf related inquiries Collaborates with other Customer Service Specialists and communicates with other business partners Identifies more effective and efficient processes and procedures Special order liaison between vendor and customer Qualifications and Skills: High School Diploma or GED Min 1 year of call center / or relevant customer service experience Savvy at multi-tasking while using technology and simultaneously handling calls Knowledge of the golf and tennis industry, a plus Call Center experience, highly preferred Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus Must be able to stand or sit for extended periods of time Strategic problem solver who is resolution driven Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written. Knack for managing multiple priorities and variety resolving unique customer situations Quick thinker with the ability to solve problems Working in a fast-pace, high performing, collaborative environment Strong attention to detail and problem-solving skills Ability to adapt to change Availability to work varied shifts inclusive of - evenings, weekends, and holidays Core Values: Put People First, Innovate Continuously, Lead by Example, Listen and Respond, Include Everyone, Give Back to Ohers Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

Skills for Customer Service Specialist (Call Center)

The job skills required for Customer Service Specialist (Call Center) include Customer Service, Problem Solving, Call center, Customer Care, Attention to Detail,and Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Call Center). Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Specialist (Call Center)

The following is the career advancement route for Customer Service Specialist (Call Center) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Call Center), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Call Center). You can explore the career advancement for a Customer Service Specialist (Call Center) below and select your interested title to get hiring information.

How to Become a Customer Service Specialist

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Specialist

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Step 2 Knowing the best tips for becoming a Customer Service Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Specialist

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