You haven't searched anything yet.
Position Summary: Responsible for greeting patients, answering telephones, providing information, scheduling appointments, and communicating with other departments.
Essential Functions
Greets patients and visitors in a prompt, courteous, and helpful manner.
Telephone:
* Answers telephone within three (3) rings
* Polite and responsive with all callers
* If placing patient on hold, provides frequent updates/status reports
* Transfers incoming calls to staff members
* Asks callers if they prefer to leave a message or access voicemail; takes messages Schedules patient appointments, and follow up visit
* Registers patients using EClinicalWorks (or current system); enters all demographics. Asks patients how they heard about GSD records marketing source information Provides general information about GSD
* Promotes GSD, with particular emphasis on skin care products available at Front Desk
* Checks for patient balance upon arrival. Collects co-pays and/or patient balance. Provides patient receipt for all payments; maintains receipt logbook.
* Sells skin care products, collects payment, enters information into EClinicalWorks (or current system)
* Maintains cash box for all payments, change, etc. Balances cash daily, maintains daily report. Assures that cashbox is locked up whenever away from work station.
* Maintains work area and lobby in neat and orderly manner; attends to lobby throughout day for magazines, trash, chair placement, etc.
* Reviews current day/week schedules for vacancies, contacts patients on waiting lists or with distant-future appointments and offers earlier appointments. Demonstrates efforts to fill unscheduled provider appointment-slots.
* Receives and signs for shipments/packages. Notifies appropriate staff member of package arrival.
* Files correspondence and report in medical records. Retrieves and/or returns medical records to files.
* Screens and signs in sales representatives
* Various clerical duties including but not limited to: photocopying, faxing, filing, typing letters, envelopes and forms, and maintaining office equipment in order to perform duties.
* Completes forms to facilitate referrals, laboratory orders, registration, insurance payment and others.
* Other duties as assigned by supervisor
Organizational Standards
* Demonstrates Knowledge of Job Duties
* Knowledgeable in the diagnosis and treatment of benign, pre-cancerous lesions, and skin cancers.
* Knowledgeable in insurance carriers (i.e. Medicare, commercial, HMO)
* Judgment: demonstrates sound forethought and logic in all actions Communications: written communications and email are clear and well organized
* Communications: oral communications are clear and appropriate for business. Checks email throughout the day
* Team & Working Relationships: Effective in working with others. Actively assists other departments as needed, particularly back office.
* Thorough knowledge of GSD skincare products; promotes products to patients and others in reception area.
* Understands GSD Marketing Plan and demonstrates commitment to plan through inquiries and documentation related to sourcing, positive attitude and suggestions to patients/potential patients.
* Safety: adheres to all workplace safety standards and policies Adheres to all HIPAA standards
* Maintains strictest confidentiality
* Stewardship of company resources: appropriate use of PC, email, rest areas, maintains a clean and organized work environment. Refrains from using company services and equipment for personal matters.
* Attendance: reports for work on-time and as scheduled, available for work as needed Ability to organize and prioritize tasks/responsibilities effectively
* All Golden State Dermatology employees may be temporarily scheduled in any GSD facility based upon the needs of the organization. Employee demonstrates understanding and willingness to go where needed.
* Promotes Golden State Dermatology in an effort to enhance patient comfort and further organization reputation of excellence in the patient, medical, and associated business communities. Conveys a positive image of the organization.
Requirements Knowledge, expertise:
* Use of a PC, keyboard, mouse, printer, photocopy machine, and other office equipment
* Multi-line telephone system
* Ability to learn systems; competent in EMA and EClinicalWorks (or current system) upon training.
* Able to speak clearly
* Skilled in tact and diplomacy in interpersonal interactions
* Skilled in patient education needs by effectively sharing information with patients and families.
* Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, staff and other customers.
Certifications, training, licensure:
High School Graduate or Equivalent.
Safety Requirements:
Adheres to all GSD safety standards, including lifting technique, use of footstools, safe operation of moveable medical records shelving.
Physical Requirements:
Sitting up to 8 hours per day. Frequent sitting and standing from a sitting position. Use of keyboard and/or computer mouse up to 8-hours per day. Ability to use a stepstool, reach overhead. Ability to pull charts from and return charts to medical record storage shelves.
Decision Making Authority:
Collecting cash and making change. Processing credit card payments. Able to process cosmetic product sales. Authorized to sign for and accept packages and registered/certified mail.
GSD strongly recommends employees to receive the COVID-19 primary series vaccination
Full Time
$51k-62k (estimate)
04/18/2024
05/01/2024
goldenstatedermatology.com
WALNUT CREEK, CA
50 - 100
1980
Private
JEFFREY T BORTZ
$5M - $10M
Ambulatory Healthcare Services
The following is the career advancement route for Medical Receptionist positions, which can be used as a reference in future career path planning. As a Medical Receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Receptionist. You can explore the career advancement for a Medical Receptionist below and select your interested title to get hiring information.
If you are interested in becoming a Medical Receptionist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Medical Receptionist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Medical Receptionist jobs
Submit an Online Volunteer Application.
12/01/2021: Jamestown, NY
Get a commercial driver’s license (CDL).
02/02/2022: Richmond, VA
Earning Licenses and Certificates.
01/10/2022: Medford, OR
Get an electronic logging device (ELD).
01/12/2022: Pueblo, CO
Create a system for managing finances.
01/08/2022: Altus, OK
Step 3: View the best colleges and universities for Medical Receptionist.