GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.

We're looking for bright, empathic people to join our Support team to provide first-rate support and guidance to our North American, Australian, UK, and European users. This is a remote role, Monday to Friday, 10am-7pm CST.

The role

We pride ourselves on listening to our users and solving their problems. Whether explaining when a payment will be received or advising on a failing web API request, we provide our users with world-class service.

As a member of our Support team, you’ll represent the customer's voice across the company. As your knowledge and experience grow, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth.

You'll work as part of a wider team of around 25 passionate individuals who support our North American, Australian, UK, and European merchants to answer customer queries and solve tough problems..

You’ll be working remotely, handling emails and calls from our merchants and from customers using GoCardless to pay. You’ll utilize our in-house systems to help ensure that you can deliver the best support experience possible. As a Customer Support Specialist, you will also delve into the product on a technical level and assist partners and developers using GoCardless.

The ideal candidate:

• you love helping people 
• you enjoy working in a truly fast-paced culture 
• you’re a creative problem solver - you learn quickly and are comfortable with complexity
• you're organized, reliable, diligent, and attentive to detail
• you thrive in small teams and can work independently, under minimal supervision
• interest in and ability to learn web API programming 
• coding skills in languages such as PHP, .NET, Java, Ruby and Python are a plus
• previous experience of working remotely is highly desirable 
• previous experience of working in a startup/scaleup is highly desirable
• previous experience of working in a global team is highly desirable
• you have a flawless command of English and communicate with clarity, whether written or over the phone

As a remote worker, the following are required:

• a stable and noise-free working environment conducive to serving our customers
• a stable WiFi connection
• able to work without any interruption to the service we provide
• flexibility around bank holidays (we operate a 24/5 service)