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We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 70,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France, Germany and the United States.
As a Professional Services Implementation Manager in our Enhanced team, you will be responsible for the successful implementation of desired outcomes with GoCardless by newly signed businesses looking to take bank payments (e.g. ACH, Bacs, SEPA, Instant Bank Pay) from their customers in the USA & across the globe utilising our global payments network.
Day to day, you will take sole responsibility for the implementation of our US merchants as well as supporting EMEA merchants, in a pro-active fashion guiding them through their setup and onboarding journey, working cross-functionally with our Sales, Solutions Engineering & Customer Success Management teams to provide the optimal customer experience. You will also monitor a portfolio of US customers going through our digital onboarding experience (Essential Programme) and be available to our regional team as an escalation point.
Our customers use us in a variety of ways (as a standalone solution, integrating us into their bespoke software, or activating an integration with an existing software package) and your role is crucial to the long-term success of the customers you onboard with GoCardless. Guiding our customers through a smooth and efficient implementation journey helps our customers to quickly realise the benefits that led them to choose GoCardless in the first place.
Prior experience in a customer onboarding/implementation role or a keen knowledge of project management, implementation planning (preferably in a payment industry) and stakeholder management is a must. However, an ability to learn fast, deliver high quality outputs and improve ways of working as you progress are equally valuable.
Our team comes from a variety of backgrounds and we welcome diversity – if you're unsure, please apply.
Full Time
IT Outsourcing & Consulting
09/18/2022
10/07/2022
gocardless.com
LONDON
500 - 1,000
2011
MATT JACK ROBINSON
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Customer Implementation Manager include Project Management, Onboarding, Initiative, Project Implementation, Customer Success, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Implementation Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Implementation Manager. Select any job title you are interested in and start to search job requirements.