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Customer Service Specialist
GO MCPHERSON McPherson, KS
$33k-41k (estimate)
Full Time | Durable Manufacturing 3 Months Ago
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GO MCPHERSON is Hiring a Customer Service Specialist Near McPherson, KS

Customer Service Specialist

Summary: Provide excellent service to internal and external customers by achieving service goals while demonstrating quality, accuracy, accountability and team skills.

Essential duties include: Pre-screen and process transactions in policy processing systems according to department authority guidelines. Must be willing and able to cross-train on multiple policy types as required. Using rate manuals and/or rating software tools, determine the premium for all transactions in UAT (User Acceptance Training) and Production if necessary. Assist with testing of additional projects in UAT and Production. Pull all forms required to complete the processing transaction. Prepare and type forms and other documents as needed. Answer billing questions on billing hotline and in the Customer Service Department. Communicate with agents as needed including written and oral correspondence: -Request missing or additional information, -Verify information which appears inconsistent with other known data. -Answer questions concerning status of changes and new business. Maintain accurate time and production records. Build relationships with agents, customers and other company personnel. Complete special assignments within the Customer Service Department.

Requirements: HS Diploma or GED. Previous customer service experience.

Benefits:

  • 401k with a company match
  • Outstanding health/dental/vision coverage
  • HSA/FSA
  • Company paid life insurance
  • Cancer & Accident insurance
  • Vacation, Holiday and Sick pay
  • Pay for Performance Bonus
  • Workout Facility
  • Wellness Program
  • Educational Assistance
  • Flexible work schedule

Location: 1122 N. Main St

McPherson, KS

Salary Range: $16 to $18

Apply on our website: www.fami.com

3 Openings for Customer Service Specialist

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$33k-41k (estimate)

POST DATE

01/30/2023

EXPIRATION DATE

03/29/2023

WEBSITE

gomcpherson.com

HEADQUARTERS

MCPHERSON, KS

SIZE

<25

FOUNDED

2011

CEO

HARLAN DOERING

REVENUE

<$5M

INDUSTRY

Durable Manufacturing

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About Go McPherson

Consider McPherson County: McPherson County is home to the Midwest's most progressive communities! The county seat, McPherson, is consistently ranked among author Norman Crampton's "100 Best Small Towns in America", we are proud of our heritage, with Old World traditions, Midwest work ethic, positive business climate and low operating costs. In McPherson County you can find that elusive life balance in their offering of diverse and progressive employment opportunities, combined with a great family-oriented environment, terrific schools, countless sports and fitness activities, numerous church-...related activities and varied arts and entertainment options. From a time perspective, consider this: thanks to the strong industrial employer base, the average commute time is less than 14 minutes, compared to the United States average of almost 30 minutes. Whats more is the fact that, McPherson County is home to 50 plus industries- all primed for growth, but we can't do it without skilled and talented individuals like you! In short, McPherson County really is a great place to live, work and raise a family! McPherson County is home to 50 plus industries all primed for growth, but we can't do it without skilled and talented individuals like you! Experience what it is like to live and work most industrialized town of it's size in the nation! More
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

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Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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