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Customer Service Specialist
Summary: Provide excellent service to internal and external customers by achieving service goals while demonstrating quality, accuracy, accountability and team skills.
Essential duties include: Pre-screen and process transactions in policy processing systems according to department authority guidelines. Must be willing and able to cross-train on multiple policy types as required. Using rate manuals and/or rating software tools, determine the premium for all transactions in UAT (User Acceptance Training) and Production if necessary. Assist with testing of additional projects in UAT and Production. Pull all forms required to complete the processing transaction. Prepare and type forms and other documents as needed. Answer billing questions on billing hotline and in the Customer Service Department. Communicate with agents as needed including written and oral correspondence: -Request missing or additional information, -Verify information which appears inconsistent with other known data. -Answer questions concerning status of changes and new business. Maintain accurate time and production records. Build relationships with agents, customers and other company personnel. Complete special assignments within the Customer Service Department.
Requirements: HS Diploma or GED. Previous customer service experience.
Benefits:
Location: 1122 N. Main St
McPherson, KS
Salary Range: $16 to $18
Apply on our website: www.fami.com
3 Openings for Customer Service Specialist
Full Time
Durable Manufacturing
$33k-41k (estimate)
01/30/2023
03/29/2023
gomcpherson.com
MCPHERSON, KS
<25
2011
HARLAN DOERING
<$5M
Durable Manufacturing
Consider McPherson County: McPherson County is home to the Midwest's most progressive communities! The county seat, McPherson, is consistently ranked among author Norman Crampton's "100 Best Small Towns in America", we are proud of our heritage, with Old World traditions, Midwest work ethic, positive business climate and low operating costs. In McPherson County you can find that elusive life balance in their offering of diverse and progressive employment opportunities, combined with a great family-oriented environment, terrific schools, countless sports and fitness activities, numerous church-...related activities and varied arts and entertainment options. From a time perspective, consider this: thanks to the strong industrial employer base, the average commute time is less than 14 minutes, compared to the United States average of almost 30 minutes. Whats more is the fact that, McPherson County is home to 50 plus industries- all primed for growth, but we can't do it without skilled and talented individuals like you! In short, McPherson County really is a great place to live, work and raise a family! McPherson County is home to 50 plus industries all primed for growth, but we can't do it without skilled and talented individuals like you! Experience what it is like to live and work most industrialized town of it's size in the nation!
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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.