Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Senior Business Analyst, Developer Experience Job Summary As a Senior Business Analyst, you'll be working on a variety of projects to analyze, advise, build, and test improvements to our processes for both the business and its users. Duties Identify operational, financial and technical risks in business processes Identify and capitalize on improvement opportunities Identify ways to improve internal processes across the development, release, and support phases of a product Identify innovative ways to increase customer (internal/external) satisfaction Evaluate project team performance to ensure targets are met Capture Agile Sprint Team metrics (ie: predictability index, defect density, etc) Identify business needs and determine solutions to business problems Coordinate meetings with business users for requirements validation, scope definition, and release timeline for features and projects Write detailed description of user needs, program functions, and steps required to develop or modify payroll applications Publish, review and obtain approval on user stories, requirement documents Help with user testing to confirm issues/bugs/results of specific features with development team to expedite fixes/releases Coordinate UAT activities with internal and external users Assist the production support and development teams during application releases Create and broadcast release notes to stakeholders Coordinate with the training department as needed to help with user training of new features/functionality Work with peers and leaders within the IT team to implement improvements in project planning and execution Facilitate all sprint ceremonies Job Requirements 5-8 years of experience in Systems Analysis, Information Management, or a related area of specialization required. 3-5 years writing User Stories under the agile methodology required. 3 years background in Agile software development patterns and practices like Scrum. Experience with tools such as Rally, Jira or Azure DevOps, Word and Visio required. Understanding of contemporary requirements elicitation, analysis, specification, validation, and management practices, and the ability to apply them in the context of a given project required. Understanding of requirements engineering according to the specific software development life cycle approach practiced in a given environment required. Understanding of project management concepts and how business processes and information systems are developed required. Strong organizational skills Strong problem solving and critical thinking skills Move process improvement ideas from evaluation to execution and ongoing maintenance and support Strong ability to listen, capture notes, analyze, break down business problems and present them to internal and external constituents. Ability to speak, listen and write in a clear, thorough manner using appropriate and effective communication skills Experience working in credit card payment processing a plus Preferred Qualifications Bachelor’s degree preferred Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.