Job Description

Help Desk

Remote

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Hourly salary: 22.56

The Help Desk Support Services Associate is responsible for the daily operation, support, and maintenance of IT enterprise services and solutions while also providing end user support to internal and external users using various technologies.

ESSENTIAL FUNCTIONS/DUTIES

• Administers and supports laptops, desktops, workstations, mobile devices, and applications
• Log into phone queue at schedule time
• On-call, weekend and after-hours support may be required to maintain systems and support end users
• Consistently provides clear and accurate information when communicating with end users
• Supports internal and external end users by resolving trouble tickets funneled through the Help Desk as well as executive requests assigned by IT management
• Log all help desk interactions and/or problem reports received via phone call or e-mail
• End-User Support
• Actively updates existing procedures and creates new procedures relating to the IT Service Desk 
• Manage Service Level agreements 

QUALIFICATIONS

Experience:

• Two years’ of experience in providing end-user technology support
• Intimate knowledge of the daily operations across the company’s remote locations
• Progressive experience with former IT positions

Education:

•  Associate’s degree (Bachelor’s degree preferred) or equivalent work experience is required

Skills:

• Value self-accountability by taking ownership of assigned tasks and projects
• Demonstrate ability to learn and support new applications and technologies
• Good communication and documentation skills
• Strong interpersonal skills
• Relentless focus on providing a high degree of service by taking ownership of projects, tasks, and trouble tickets
• Proactively identify and recommend updates or changes to existing processes, software, or hardware.
• Demonstrate the ability to manage tasks and initiatives in a timely manner

Proficient knowledge of:

• Windows, Microsoft Office suite
• Enterprise ticketing System (ServiceNow)
• Mobile devices (iOS and Android devices, wireless data cards)
• Antivirus and malware clients
• Computer trouble shooting

Intermediate knowledge of:

• Windows Server, Exchange, Citrix, e-Faxing solutions
• Basic enterprise network knowledge (network infrastructure, firewalls, proxy, VPN)
• Basic knowledge of Network account administration

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.

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EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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