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Customer Service Representative
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Global Atlantic Financial Group Opportunities is Hiring a Customer Service Representative Near Hartford, CT

POSITION OVERVIEW

Global Atlantic has an exciting opportunity for a Customer Service Representative to join our Hartford, CT office.

This role will be joining Global Atlantic as part of a new class of 20 contact center staff that we are hiring to begin their training on April 10th 2023.

This classroom training will run for approximately 6-8 weeks, Monday – Friday in office from 8:30am – 5:00pm EST.

After graduating from our training program you will work a hybrid schedule, 3 days/week in the office and 2 days/week from home. Shift hours are Monday - Friday 10:30am – 7:00pm EST.

This role will participate as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our insurance customers, internal and external, by performing the following duties:

RESPONSIBILITIES: 

  • Understands insurance products, procedures, and system capabilities
  • Responds to inbound calls providing excellent customer service
  • Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
  • Receives and resolves telephone inquiries from parties of the contract within service standards
  • Identify, communicate, and proactively work to solve problems or issues
  • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
  • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
  • Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. Ability to work shifts that include late evening work shifts 
  • Main contact for assigned sales representatives, accounts, and states 
  • Provides a broad range of technical and operational support to clients and agents 
  • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
  • Participation in team meetings and other cross functional groups is expected 
  • This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel 
  • Provides other duties as assigned by management

 REQUIRED QUALIFICATIONS:

  • Bachelor’s degree or equivalent work experience
  • 1 years’ experience in customer service
  • Strong PC and Software skills, especially Microsoft Office products
  • Insurance industry knowledge is a plus

PREFERRED QUALIFICATION:

  • Proven ability to grasp new products, concepts, and procedures
  • Understanding of the industry, sales process, and distribution channel
  • Strong attention to detail with excellent organizational skills
  • Great interpersonal and team skills required
  • Strong written and oral communication skills
  • Excellent phone presence and presentation
  • Ability to maintain positive attitude and composure in dealing with difficult situations
  • Demonstrated flexibility with schedules and time management
  • This position is not eligible for visa candidates now or in the future. We have lifted our vaccination requirement at this time.

AMAZING Benefits- Click on graphic below to learn more!

#LI-RA1

#LI-Hybrid

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

06/15/2022

EXPIRATION DATE

04/16/2023

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The job skills required for Customer Service Representative include Customer Service, Commitment, Microsoft Office, Written Communication, Life Insurance, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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