This position requires that you accept the responsibility for the delivery of services provided by the Dining Service Department. You will be accountable to observe the activities and behavior for the residents of the Community so that the care, services, and activities of each resident is appropriate and delivered to them in a continuous, predictable, and efficient manner. You must coordinate and communicate with all food services and other team members in maintaining a holistic perspective of care and services for each resident. Also, actively engage yourself in supporting, introducing, and implementing activities that maximize each resident’s identity, abilities, and interests of the residents. 

Assist Dining Services team in preparation, presentation of highest quality meals and service, and to perform duties as required for the smooth operation of the Dining Services Department.

Precautions & Requirements:

UNIVERSAL PRECAUTIONS: 

• Exposure to blood/body fluid not likely.

PHYSICAL REQUIREMENTS: 

• Push, pull, lift at least 30 pounds. Frequent transporting of residents in wheelchair. ∙ Must be able to stand, walk, stoop, bend for periods of up to eight hours with breaks as provided for in the employee handbook.

OTHER REQUIREMENTS: 

∙ Good communication skills, verbal and written; English language skills adequate to allow communication with residents and staff, and to understand written and verbal instructions. Compassion for the elderly and sick. 

∙ A continuous and consistent demonstrated interest in and knowledge about the elderly and their needs and the competency to meet those needs on a consistent basis. An interest in and willingness to learn and a demonstrated initiative in developing skills in caring for the elderly consistent with the philosophy and policies of the Community.

∙ Must be able to routinely follow written and verbal instructions.

Duties & Responsibilities:

1. Personally get to know the residents of the Community by communicating with other team members and departments, reviewing appropriate resident records, and direct conversation with residents. 

2. Participate in the orientation of each new resident of the Community to their new living environment, to you as a team member, to other team members and to all other residents. Follow and actively participate in all resident orientation practices and procedures which have been and will continually be developed to ease the disorientation, confusion and withdrawal for each new resident. Remain as closely involved as possible in all activities and therapies of your residents to ease their anxiety while they become accustomed to their new and unfamiliar living environment. Explain the amenities, routines, and expectations of the Community and your department and discuss their unique needs and preferences with them as often as necessary to ease their transaction. 

3. As directed, perform all dietary services mentioned in the Resident Handbook and Care Plan. Continually assess each resident’s ability to perform basic daily living activities (ADL) and social skills. Communicate observations and refer potential difficulties or opportunities for resident improvement to the appropriate team members (team leaders, supervisors, manager). When called upon, participate in care planning and other formal and informal meetings to identify and confirm recommended actions that develop and reinforce residents’ full potential to live independently and age in place graciously. Work individually on a consistent basis each day to expand the number of activities of daily living the residents perform for himself/herself. Encourage and motivate each resident to do as much for themselves as possible but take time, if necessary to assist when required. 

4. Recommendation of, and involvement in food services programs that will stimulate and maximize their unique interests and attributes for each resident is your responsibility, and should be based on a first hand knowledge of the residents likes, dislikes, beliefs, and interests. Plan your daily work schedule in a way that will maximize time for personal individualized interaction with residents of the Community. Use the time when providing service to encourage participation in individual and group activities so as to develop improved future ADL skills. 

5. Record and use all pertinent information from resident records regarding effective methods used in effecting communication with, motivation of, and assistance to each resident.

6. Request additional guidance, training, and support as necessary to make your work with each resident reach their full potential for a safe, healthy, and meaningful lifestyle in the Community. Participate in all required training, orientation, meetings and programs offered by employer. 

7. Promptly discuss and resolve any potential food services and care coordination problems with all involved team members and team leaders. 

8. Under the direction of your supervisor assist all food service personnel in whatever manner necessary to properly serve the residents. Fill drinking glasses as needed. Set and reset all tables in dining room as needed. 

9. Monitor: salad bar, beverage and service stations, refill whatever is needed as directed. 

10. Help the cook with serving all meals. Assist in cleaning dining room tables and dining area if necessary upon request by supervisor. 

11. Wash all utensils, chinaware, eating silverware and glassware for reset of dining area. Wash and dry coffee pots and clean coffee urn to include the beverage bar and additional areas as assigned. 

12. Clean up entire dish room, including washing floor mats, draining and cleaning dishwasher and shining stainless steel. Clean and organize janitor's closet. Sweep and mop dish room and kitchen floors, storage areas, the employee break room and delivery entrance as scheduled or requested by management. Vacuum dining room floor as needed. 

13. Take out all garbage, clean all garbage cans daily.

14. Bus tables and side stand as needed. 

15. Deliver room service trays as instructed. 

16. Present a professional demeanor that communicates to current and prospective residents the corporate philosophy of service, goodwill, and genuine interest in the resident’s unique needs. Conduct yourself and your business at all times so as not to detract from or reflect adversely on the reputation of the community. Handle all resident concerns and complaints with finesse and in a caring, polite, and professional manner. 

17. Communicate and channel to supervisor, all resident, personnel, and other matters and information which could concern or be in any way beneficial to employer. 

18. While on duty, diligently and conscientiously devote your full and exclusive time and attention, your best skills and efforts, to discharge of your duties. 

19. Promote a thorough and continuous understanding among all employees of the importance of the Dining Services Department to the quality of life for all residents and prospective residents. 

20. Perform such other tasks as may be required from time to time by the management of the community.

Company Introduction

Welcome to Glen Oaks Alzheimer’s Special Care!
Founded in 2007, Glen Oaks Alzheimer’s Special Care Center has been providing the best quality Memory Care services to the residents of Waukee, Urbandale, West Des Moines, Clive, Windsor Heights and Ankeny.