Description

About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy^® guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

• Resort privileges- employees get in for free!
• Friends and Family discounted rates
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

Hours of Operation:

• Monday-Sunday 9am-5pm (November-April)
• Monday-Thursday 9am-5pm and Friday-Sunday 9am-9pm (May-October)

Please note that employees will be scheduled prior to and after opening/closing operating hours.

-- Position Qualification Requirements --

License(s): State of California Cosmetology or State of California Manicurist License

Position Summary:

The Glen Ivy Nail Technician is responsible for nurturing the experience of all Glen Ivy guests and in particular those they provide services to, from the initial greeting to the warm farewell. All Glen Ivy employees promote the core values of the company and embody the vision, mission, values and commitments it stands for.

Essential Duties & Responsibilities: (Include but not limited to) Maintain accurate pedicure logs following the cleaning and disinfecting procedures as stated by the California Board of Cosmetology

• Review Glen Ivy Way documents as necessary

• Provide the best possible manicure/pedicure services, and empathize to guests’ needs and concerns by providing them with all services listed in the Glen Ivy brochure

• Assist in any activity deemed necessary for the normal operations of the manicure/pedicure department

• Maintain appropriate decorum, appearance and professionalism at all times

• Inform Spa’s guest of products available for retail sale

• Ensure FIFO is being followed

• Cross promote other spa services

• Educate our guest on the benefits of both the product and the service they are receiving

• Attend and participate in staff meetings, trainings, including product knowledge

• Attend training sessions to increase his/her knowledge of products available for sale at Spa.

• Check work station contents (station supplies) as early as possible and restock if necessary prior to start of appointment times

• Clean and restock workstations with all necessary supplies for the next day’s schedule

• Communicate with reception desk, GTM and Spa Director in regards to equipment shortages, scheduling errors and compensation errors.

• Learn and perform new services

• Use the various communications tools to obtain information, ex, the Loop, pre-shift, emails, TV monitors, Communication Boards, the Fountain and mailboxes.

• Follow all company policies, procedures, and safety requirements

• High attention to quality, detail, teamwork and customer service

• Maintain Glen Ivy’s standard for excellence in the spa industry

• Attend classes, seminars, shows and conventions

• Build Positive Relationships

• Make each guest your #1 priority

• Utilize the Improve our System to communicate improvements that will elevate the Glen Ivy Way

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)