About the role

The Sales Support Analyst role is a combination of essential functions across multiple roles within Sales Operations. The individual in this role will be a subject matter authority in many aspects of Sales Operations and lead cross functional projects.. 

This is a critical role that requires expert knowledge of our systems and processes, as well as strong communication skills while working with various internal stakeholders (Finance, Legal, Billing, Business Operations, Sales, and Customer Success). 

This role is responsible for team training and guidance on new and existing processes, ranging and will work on creating, deploying and documenting new processes to improve efficiencies, and enable scalability through automation, etc 

This role requires a strategic problem solver that can work independently, and collaboratively as we continue to expand our partnership with Indeed and presence across the globe.

What You'll Do 

• Ability to work independently in a fast-paced environment with and without direction from Leadership, combined with the ability to make sound decisions on behalf of the organization
• Excellent oral/written communication skills
• Facilitate successful implementation of new programs through the sales and customer success organization by ensuring a well-defined, efficient sales process is in place for product launches, process changes, etc.
• Champion an organization of continuous process improvements through direct and indirect support 
• Work closely with Business Operations on quarterly incentives across products using historical to guide decisions
• Facilitate Deals Desk requests for non-standard and sophisticated deals in collaboration with sales, legal and finance teams, and Indeed when appropriate
• Work with sales on deal structuring and execution for long term success, and retention through scalable processes
• Lead cross functional process to improve quote to cash processes
• Manage ongoing requests for Deal structure best practices and deliver relevant trainings on quote to cash improvements, as well as updates to processes
• Represent Sales Operations in tier/regional meetings as needed
• Partner with sales teams to structure and review quotes, ensuring all reviews and approvals are in place for non-standard terms
• Partner with Indeed in an ongoing effort to proactively communicate updates, changes, etc. and work on resolving challenges that impact the sales processes, product services, client experience, etc. (tool provisioning, sales processes, Indeed requests, etc.)
• Partner with Indeed to achieve intercompany goals for indirect revenue and work together to achieve success (RPO/Agency relationships, Order management, new product deployment, revenue reconciliation, sales updates, etc.)
• Think strategically and understand end to end processes with the ability to communicate potential downstream impact and propose resolution, as well as identify untapped opportunities for business growth
• Expertise in collaboration across varying levels of the organization, and in influencing without authority
• Knowledgeable in Salesforce.com with experience in creating reports and dashboards for leadership increased awareness around the direction of the business
• Lead projects and partner with appropriate cross-functional teams and resources to scope, plan, and implement within agreed upon timelines
• Provide administrative and operational support in a timely and effective manner aligning with established policies and procedures
• Using SFDC, manage case queue and assign accordingly, keeping in mind workload and complexity of case
• Complete cases/requests within established SLAs and provide updates as needed
• Manage all approval queues (cancellations, makegoods, etc.) and complete initial review of all requests, make determination and assign for processing
• Expert in Glassdoor’s Salesforce.com CRM and Configure Price Quote systems, and broad knowledge of Excel
• Using Salesforce CRM to process a high volume of transactions/bookings with proficiency, accuracy and integrity
• Technical aptitude and system administration: work out of multiple systems (SFDC, JIRA, etc.) and assist in system troubleshooting and resolution
• Tool provisioning as it relates to onboarding/offboarding
• Participate in quarterly team goals
• Establish effective relationships across teams in order to drive productivity
• Cross functional collaboration in building quarterly sales incentive plans

What You'll Bring

• Bachelor’s degree or equivalent experience and 3 years of experience in Sales, Sales Operations, Sales Support, Customer Support or Project Management
• Adaptability to change and fast-paced dynamic environment
• Proven track record to communicate at the executive level
• Knowledge and competence in working with Salesforce.com and Google products.
• Familiarity with organizational sales and order management processes
• Software as a Service (SaaS) proven experience preferred
• Excellent communication, organizational, time management and customer service skills.
• Exemplifies qualities needed to do “whatever it takes” including a high level of accountability, acting like an owner, transparency, teamwork, collaboration and the importance of establishing links.
• Great teammate that is comfortable under pressure/changing environment and interested in contributing to the larger goal of the company
• Problem solver with a logical approach, and strong fundamental strategy skills across multiple channels
• Knowledge of the Human Capital Management market is a plus

Why Glassdoor?

• 100% company paid medical/dental/vision/life coverage, with 80% dependent coverage.
• Equity Incentives in our parent company's ADR (Recruit Holdings, Stock ID: 6098T).
• Annual 10% bonus aligning with bi-annual performance reviews.
• 401(k) Plan with a Company Match to prepare for your future.
• Generous paid holidays and open paid time off.

Compensation and Benefits:

Base Salary Range*:  $70,000.00-$87,500.00

*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Generous Restricted Stock Units (RSU): 

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.

Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance:Open Paid Time Off policy, in addition to 15-20 paid company holidays/year

Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.