1 Lead Customer Service Representative Job in Cottonwood Heights, UT
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Glass Doctor Auto - Midvale is Hiring a Lead Customer Service Representative Near Cottonwood Heights, UT
- Starting pay range $16 - $19 per hour ($33,000 - $39,000 yearly with FT regularly scheduled hours)
- Dental & Vision care
- Uniforms
- Family-friendly work environment
- Detailed paid training
- Commissions for upsales and add-ons
- Flexible work schedule, part-time options available
- Growth opportunities
Specific Responsibilities:
- Receives incoming calls in a professional and courteous manner, determines purpose of the call, and collects/verifies contact information
- Provides price, schedule, and quality quotes for jobs and sets appointments for flat projects in order to promptly close the sale
- Promptly responds to email requests in order to secure the opportunity
- Help resolve customer complaints and strive to keep the customer experience positive
- Obtains, documents, and verifies all insurance information
- Assists dispatcher or other office employees as needed
- Collect payments on invoices
- Performs other duties as assigned
- Must have a valid drivers license
- Must be at least 21 years old
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Excellent interpersonal and communication skills (written and verbal)
- Outstanding phone skills
- Strong computer and internet skills
Job Summary
Full Time
$44k-57k (estimate)
07/05/2022
01/03/2023
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Lead Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
02/22/2022: Provo, UT
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
03/07/2022: Lancaster, PA
They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
01/19/2022: Ventura, CA
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
03/21/2022: Anaheim, CA
Create better modes of operations to make customer service easier for both team members and customers.
02/06/2022: Wilmington, DE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
03/30/2022: Kansas City, KS
Build a customer survey strategy.
01/19/2022: Boise, ID
Get creative with customer renewals and upsells.
03/27/2022: Kansas City, KS
Reply as quickly as possible on social media.
01/10/2022: Fargo, ND
Monitor customer service through social media with a tool.
02/15/2022: Passaic, NJ
Step 3: View the best colleges and universities for Lead Customer Service Representative.
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