Description

Description

As an inside sales representative, you will be responsible for taking care of our customers by interacting over the phone and in person. You will provide product information and enter sales orders into our ERP system while working with customers and Glacier employees.

What we do 

Glacier Supply Group is a regional HVAC distributor of a complete line of heating, air conditioning, ventilation, and water heating products. We provide products and services to the residential new construction and replacement markets as well as the light-commercial markets.

We are family owned and we have 8 stores serving HVAC contractors throughout Washington, Idaho, Montana, and California.

We realize that our greatest asset is our people. We are proud to offer competitive wages, excellent benefits (Medical, Dental, Vision, 401K, Paid Holidays & Vacation, Birthday PTO), and more!

We pride ourselves on adhering to and living our Core Values to:

1. Work Together
2. Do the Right Thing
3. Do What You Say
4. Move Fast
5. Chase Better

Our work environment is fast paced and we expect a lot of ourselves.

If that sounds like a place for you, we look forward to you applying to join our growing team!

What you’ll do

• Build and maintain customer relations in order to generate sales and leads.
• Answer customer questions relating to products and assist in solving problems.
• Research and relay information to customers as needed.
• Notifies manager or salesperson when they need to provide pricing and quotes to customers.
• Write up quotes for customers.
• Provide product literature to customers.
• Receive orders from customers.
• Enter orders into the system and modify as needed.
• Inform customers of new product offerings and updates to current products.
• Fill out Customer Pricing Request form for special customer pricing and submit to Purchasing.
• Maintain records of all customer interactions.
• Answer incoming calls at the branch.
• Maintain the office in a clean and organized manner.
• Assist customers at the counter.
• Receive orders from customers and enter into the system.

What we’re looking for

• Ability to effectively communicate with all customers and staff members within the company.
• Industry experience a plus but not required.
• Good communication skills, both verbal and written.
• General computer experience required.
• Customer service experience required.
• Ability to represent the company positively to all internal and external contacts.
• Available to work occasional overtime as needed.