As a Customer Care Representative at Givaudan, you will be the central link between the customer, operations, and sales team to ensure client’s needs are met in the most efficient and cost effective way. In this exciting role, you will be part of the Active Beauty operations team in New York.

In this position you will:

• Operational Excellence: Manage sales order process from receipt of order through to shipment with assigned customers. Resolve issues, confirm pricing and inventory availability. Ensure orders are delivered on time and manage customer expectations.
• Resolution Management: Properly identify the right communication method based on the sense of urgency and issue. Know how to diffuse a difficult situation and get resolution with a customer. Provide coverage and support accounts for other team members as necessary.
• Supply Chain Management: Organize all aspects of the supply chain with European factories which include order entry, shipments/delivery, freight details/organization, existing transfer prices, product availability in stock, and forecasts. Inform account managers on possible impact.

You?

Are you someone who wants to grow and shape your world? Do you thrive in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then come join us – and impact your world.

Your professional profile includes:

• 2-3 plus years’ experience in the industry, preferably in a Customer Care or Supply Chain role.
• University Degree preferred; Associates Degree with a relevant industry experience considered.
• Proficiency in SAP strongly preferred.
• Ability to analyze ambiguous situations and react quickly to customer needs.
• Ability to work independently and efficiently.
• Strong follow-up, problem solving, and organizational skills.
• Superior oral and written communication skills.