GitHub helps companies and organizations succeed by allowing them to build better software together. We're looking for experienced Solutions Engineers to provide pre and post-sales support for our rapidly-growing customer base. A Solutions Engineer is responsible for the technical relationships with customers and prospects and works internally with sales and product development to identify and communicate solutions to meet customers' business needs. This person acts as a resource for the sales and customer success teams, our front-line technical support team, and other functional departments within the company.

We're extremely passionate about the quality of our work. If you are technically sharp and people-oriented, you might be a fit for this role!

Pre-Sales Responsibilities

• Partnering with the Corporate Sales team regionally
• Identifying customer business requirements and matching them to product features
• Building joint customer strategies with enterprise sales and field services to encourage product adoption
• Deliver product demonstrations and sales presentations, and lead clients through proof of technology.
• Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product
• Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows
• Building relationships with key decision makers, visiting customers on-site, and serving as a customer's technical point of contact.
• Educating prospects on product implementation and usage
• Understanding customer environments, including DevOps pipelines, code deployment options, and network infrastructure
• Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
• Maintaining awareness of internal GitHub initiatives and the Source Control Management (SCM) industry.
• Contributing to internal and customer documentation

Post-Sales Responsibilities

• Acting as an intermediary between sales and other technical teams to best meet customer needs
• Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
• Documenting technical considerations, collecting existing articles, and contributing to internal knowledge bases as a resource for other teams, customers, and partners
• Represent GitHub in person for onsite hackathons, lunch and learns, and other marketing and community events (in accordance with health guidelines)
• Partner with Marketing to enable and support partners on all partner readiness for various campaigns, events, and collateral.
• Documenting technical considerations, collecting existing articles, and contributing to internal knowledgebases as a resource for other teams, customers, and partners

Minimum Qualifications

• 3 years of experience in sales/solutions engineering, technical consulting, or system integration project management for enterprise accounts; customer-facing experience is a must
• Ability to travel
• Team-oriented and possess strong collaboration skills
• Passionate commitment to quality and success
• Excellent verbal and written communication skills
• Ability to quickly solve technical and business-related challenges
• Able to relate technical concepts to customers of all technical backgrounds
• Knowledge of Source Control Management (SCM) tools and workflows
• Comfortable working in a fast-paced and dynamic environment

Preferred Qualifications

• Experience working in or with large software development teams
• Experience working with channel partners
• Ability to work across different time zones
• Knowledge of Git and GitHub workflows
• Knowledge of the Software Development Lifecycle (SDLC), continuous integration, continuous delivery
• Previous Software development, Engineering, and/or Technical Support experience
• Passionate about software, technology, and business
• Excellent communication skills (both written and through speech)
• Ability to influence people

Technical Acumen

• Deep understanding of the software development lifecycle and source code management
• Ability to become deeply fluent in Git and GitHub technology
• At least 3 years of software industry experience
• Undergraduate degree or equivalent experience

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