Description

Job Title: Reaching Out Specialist

Department: Program

Reports to: Program & Inclusion Manager

Classification: Non-Exempt, Part-time

Salary Grade: Hourly (15 to 20 hrs per week) / will compensate extra for bi-lingual skills

Job Summary:

This is a professional position with the responsibility to plan, implement, and evaluate programmatic offerings while working directly with youth in various settings including schools, community organizations, and Girl Scout specific events. She/he works collaboratively with members of the Program team as well as cross-functionally with other departments to ensure achievement of the goals of the Girl Scouts of the Northwestern Great Lakes.

Essential Duties and Responsibilities:

1. With the support of the Program director create an annual needs based, data driven comprehensive regional reaching out plan with measurable goals for central and west.
2. Design, develop and implement innovative programs to reach underserved and unserved populations
3. With the support of the program director and team coordinate and evaluate reaching out training days.
4. Supervise Reaching out assistants and aids (AmeriCorps Members, Interns and part time staff)
5. Serve as the primary contact for Reaching out sites.
6. Supports program and fund development via grant management and reporting.
7. Create community awareness and girl scout visibility through community involvement (i.e. youth coalitions, inter agency meeting… as appropriate)
8. Ensures GS is open to all girls and adults by delivering the GS message of pluralism, diversity and inclusion.
9. Stay abreast trends among youth to remain relevant and reactive in order to best serve our reaching out girls.
10. Develop and modify outcomes based intentional curriculum as needed.

Competencies and areas of expertise may include:

• Interpersonal Relations - establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
• Self-management and self-assurance - assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; a self-starter who seeks developmental opportunities; sets and achieves goals; works independently. Has confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcomes.
• Customer Responsiveness - seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the members/customers of the organization.
• Active Listening - ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
• Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences
• Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project
• Technical computer skills in Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
• Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.
• Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.

Supervisory Competencies:

• Leadership - models high levels of motivation, performance, dedication, and commitment; creates, implements, and/or supports council initiatives, policies, and the corporate plan; engages, inspires, encourages, guides, and/or gains others’ support toward accomplishing individual, team, council, and GSUSA goals; adapts leadership style to a variety of situations
• Team-Building - knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
• Developing Others – demonstrated ability to delegate responsibility and to work with others and coach them to develop their capabilities; provides helpful, behaviorally specific feedback to others; shares information, advice, and suggestions to help others to be more successful; provides effective coaching.

* Girl Scouts of the Northwestern Great Lakes, Inc. requires membership in the Girl Scouts.

When you work for Girl Scouts of the Northwestern Great Lakes, you are given a unique opportunity to use your professional skills toward a worthwhile mission. The satisfaction of knowing that your contributions make a real difference in the lives of girls and their families in your own community brings true workplace enjoyment.

Organizational Culture

Girl Scouts is an organization with a solid history and a growing future. To work with GSNWGL means reaching your full potential in a dynamic and diverse environment. We value flexibility, teamwork, and a strong work ethic. With our large geography, we communicate in person and through phone, computer, and video conference technology.

Diversity & Inclusion

GSNWGL and GSUSA have a policy of inclusion and acceptance, which promotes diversity in all its categories. Diversity has been a core value of the organization since its founding in 1912. Girl Scouts of the USA and GSNWGL value diversity and inclusiveness and do not discriminate or recruit on the basis of race, religion, ethnicity, sexual orientation, socioeconomic status, national origin, or physical, social, emotional, or developmental disability. Girl Scouts provides settings that enable us to serve girls in an emotionally and physically safe environment, allowing them to learn leadership skills and develop the confidence and character to serve as examples to their community.

Requirements

Qualifications:

• High school degree required; experience working with girls ages 5 to 17 and higher education degrees preferred.
• Required strong interpersonal, written and oral communication skills, including public speaking.
• Proficient in word processing, spreadsheets, Microsoft Outlook. Experience with database programs preferred.
• Valid driver’s license, good driving record and reliable transportation. Occasional travel is required and is almost entirely local in nature.
• Must be able to work a flexible schedule, including evenings and weekends.
• Demonstrated ability to work as part of a team, multi-task, meet deadlines, take initiative and maintain confidentiality.
• Pluralistic in actions and attitude.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is occasionally required to sit and/or stand for prolonged periods of time. The employee is occasionally required to walk, and to frequently operate office equipment manually. The employee must occasionally lift and/or move up to 25 pounds.