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Part-time Customer Support Specialist
Part Time 8 Months Ago
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Girl Scouts of Greater Chicago and Northwest Indiana is Hiring a Part-time Customer Support Specialist Near Chicago, IL

Company Overview

Girl Scouts of Greater Chicago and Northwest Indiana impacts the lives of 51,000 girls and 21,000 adult members in 245 communities in six Illinois counties (Cook, DuPage, Grundy, Kankakee, Lake and Will) and four Indiana counties (Jasper, Lake, Newton, and Porter). Girl Scouts builds girls of courage, confidence and character, who make the world a better place.

Want a retail position that pays $17.95 an hour?

Position Summary:

As a member of the Customer Support/Retail team, you will support and enhance our member’s experience through excellent customer service in our satellite Homewood office and on occasion, some of our other locations.

This is a part-time, non-exempt eligible role with flexible work hours including afternoons, evenings and some weekends. Expected local travel is 25%. Mileage is reimbursable.

Essential Duties:

• Ringing sales, restocking merchandise, and creating in-store displays

• Opening, reconciling, closing cash drawer for retail shop

• Salesforce support

• Answering Council Phone center

• Scheduling and implementing traveling shops to various Girl Scouts events throughout Southern Cook and Will counties

• Provide back up support to the Customer Support Specialists as needed in our Gathering Places

Job Qualifications

• Retail or customer service experience 

• Knowledge of Counterpoint Point of Sales System a plus

• Able to learn, understand and apply case management system in Salesforce a plus

• Ability to work independently

• Proficient in Microsoft Outlook, Teams, Word, and working knowledge of Excel

• Must be organized and customer focused

• A valid driver’s license and reliable transportation is required

GSGCNWI embraces the unique perspectives that you obtain in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs. We are proud to be an equal opportunity employer.

Job Summary

JOB TYPE

Part Time

POST DATE

08/17/2022

EXPIRATION DATE

11/13/2022

The following is the career advancement route for Part-time Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Part-time Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Support Specialist. You can explore the career advancement for a Part-time Customer Support Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

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