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Supervisor Customer Service

Sacaton, AZ | Other
Expired

Job Description

Overview

Responsible for establishing customer service objectives and supervising Customer Service Representatives (CSRs) and Patient Advocates. Reviews the department’s daily operations and performance and implements appropriate measures to improve efficiency and productivity. Ensures that department staff perform job duties in compliance with GRHC policies. Assists Customer Service Director and executes any directives given by the Director.

Responsibilities

  • Serves as a resource for patients and GRHC departments. Supports staff needs in regard to equipment, supplies, and organizational events.
  • Monitors staff performance and identifies areas of improvement to increase overall productivity and achieve desired performance levels.
  • Works closely with HR to meet departmental goals and objectives in hiring, performance evaluations, and turnover. Executes position interviews when needed.
  • Assists the Department Director in developing and maintaining operational and capital budgets. Performs directives as given and fills in for Director when necessary.
  • Evaluates, audits, and updates operational systems and processes to improve efficiency and ensure satisfactory outcomes of the department.
  • Provides CSRs with training and techniques to expand their knowledge of services, and supports new training initiatives.
  • Arranges schedule changes and adjusts processes for the department to fit patient needs and services.
  • Provides support to CSRs during times of high volume, urgent deadlines, or absentees.
  • Travels to other GRHC clinics, Komatke Health Center (KHC) and Red Tail Hawk (RTH), as needed.
  • Conducts administrative duties, including monthly staff meetings, and other activities as required.

Qualifications

  • High school diploma or GED required.
  • 5 years of customer service experience preferred.
  • Valid driver’s license required. Must pass GRHC motor vehicle background to drive organization’s vehicles.
  • Must have or be able to secure a valid CPR Certification within 6 months from Date of Hire.
  • Knowledge of Gila River and Ak-Chin Indian Community and services offered by GRHC.
  • Ability to communicate in Pima language preferred.
  • Exceptional communication, interpersonal, and customer service skills.

Company Overview

  • Website grhc.org
  • Headquarters LAVEEN, AZ
  • Size 500 - 1,000
  • Founded 2006
  • Type
  • CEO ROSEMARIE GOTSHALL
  • Revenue <$5M
  • Industry Healthcare
  • About gila river health care
  • As a healthcare entity of the Gila River Indian Community (GRIC), we strive to treat people with kindness, dignity and respect while providing the highest quality of patient care in a culturally sensitive way. We pledge not to deviate from this purpose, but rather to enhance it with extreme diligence. Gila River Health Care (GRHC) is poised to inspire, motivate and engage employees to work together on a shared vision. Staying true to our vision, mission, promise and values provide us with guidance. www.grhc.org www.grhc.org/career-portal/

Skills for Supervisor Customer Service

The job skills required for Supervisor Customer Service include Customer Service, CSR etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor Customer Service. Select any job title you are interested in and start to search job requirements.

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Career Path for Supervisor Customer Service

The following is the career advancement route for Supervisor Customer Service positions, which can be used as a reference in future career path planning. As a Supervisor Customer Service, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor Customer Service. You can explore the career advancement for a Supervisor Customer Service below and select your interested title to get hiring information.