GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.

Key Responsibilities:

• Daily collection calls (Outbound/Inbound - Target of 85 outbound calls per day)
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Perform account reconciliations
• Monitor customer accounts for non-payment, late payment and other irregularities
• Process credit card payments
• Researches charge backs and returned checks
• Issue credit hold notifications
• Recommend that accounts be shifted to a collection agency
• Recommend bad debt write-offs
• Issue overdue letters to overdue accounts
• Use skip tracing techniques to locate customers
• Negotiating settlements
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers
• Respond to customer questions and requests and resolve those questions/issues
• Complying with applicable laws, regulations, policies and procedures.
• Overcome stall tactics and objection by suggesting different options for debt payment.

Knowledge, Skills and Competencies:

• At least two years (2) of collection experience
• Must be able to work a flexible schedule
• Proficient computer and math skills
• Self-starter with the ability to manage multiple tasks and meet deadlines
• Proven interpersonal, organizational, analytical and problem solving skills
• Strong communication with outstanding phone etiquette and interpersonal skills
• Able to work efficiently as a part of a team as well as independently
• Possess strong logic, ability to take initiative and able to negotiate

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location