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Job Description

Position: Field Service Engineer

Location: Elgin, IL. Candidates must be available for frequent travel (60% )

Our client is a leading global supplier of innovative surface treatment technology serving the automotive and other manufacturing industries. The company is headquartered in Germany and has a US subsidiary office in Elgin, IL since 2009.

Due to our client's ever-expanding growth, they are now seeking an experienced Field Service Engineer who will perform inhouse and on-site installation, service, evaluation, test, troubleshooting and repair of the company's Open-Air and Low-Pressure equipment. This customer-facing role requires strong electro-mechanical knowledge and troubleshooting skills, as well as the ability to perform well under pressure.

Responsibilities:   

  • Provide high level technical support inhouse and to external customers; install, maintain and repair equipment
  • Schedule service calls with customers
  • Timely and professionally evaluate and resolve problems at customer sites or via phone/email
  • Provide equipment testing and calibration, maintenance, trouble shooting and calibration services
  • Maintain organization of materials, customer parts, equipment builds
  • Identify the tools and resources required to perform the manufacturing task
  • Provide product training for new and established customers; explain product performance & care instructions
  • Timely complete associated administrative tasks and responsibilities (e.g., service reports, travel schedules, expense reports, technical documentation, write/edit templates, operating procedures and manuals etc.)

Requirements: 

  • 5 years’ experience in field service or similar position
  • Associates degree in Electronics, Electrical and/or Mechanical Engineering or equivalent industry experience
  • Experience with low pressure plasma and/or RF systems desirable
  • Experience in programming PLC’s and HMI’s desirable
  • Experience with manufacturing automation
  • Valid driver's license and good driving record required
  • Must be able to pass background check and drug test
  • Willingness to participate in an on-call rotation after training
  • Excellent interpersonal skills, working with global customers and colleagues
  • This position includes travel to customers’ premises, which includes all of North America (overnight stay); occasional international travel required (up to 4x/year)

Skills for Field Service Engineer

The job skills required for Field Service Engineer include Field Service, Installation, Troubleshooting, Technical Support, Calibration,and Programming etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Service Engineer

The following is the career advancement route for Field Service Engineer positions, which can be used as a reference in future career path planning. As a Field Service Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer. You can explore the career advancement for a Field Service Engineer below and select your interested title to get hiring information.