Overview

Who is GeoStabilization International®?

GeoStabilization International® (GSI) develops and installs innovative solutions that protect people and infrastructure from the dangers of geohazards. We specialize in emergency landslide repairs, rockfall mitigation, and grouting, using cutting edge design/build and design/build/warranty contracting. GeoStabilization International is the leading geohazard mitigation and bridge rehabilitation firm operating throughout the United States, Canada, and Australasia. Our expertise, proprietary tools, and worldwide partnerships allow us to repair virtually any slope stability or foundation problem in any geologic setting.

Our Culture

GeoStabilization’s culture is unique. It is fast-paced, family oriented, innovative & decidedly un-corporate. The mindset is geared to constant challenge and will suit people who are driven to succeed, not afraid to make decisions, courageous, and resilient enough to find their own way and believe that “good enough” isn’t good enough. Everyone working at GSI is a representation of pride, integrity, hard work, skill and overcoming challenges. GSI’s team includes some of the brightest and most dedicated professionals in the geohazard mitigation industry. We are a highly functioning family of gritty, hardworking, real men and women who aren’t afraid of getting dirty to get the job done.

What Will You Do?

As a Service Desk Tech I, there is no typical day. This is a fast paced environment where you will be providing telephone, remote, and in person support to resolve hardware and software issues for laptops and mobile devices. You will also be providing systems support in a Windows Server environment, active directory, TCP/IP networking, VPM as well as end to end email support. SaaS services and licensing portals management is a part of the job as well. We share our success with a meaningful profit sharing plan plus Medical, Dental, Vision, Life, Short- and Long-Term Disability, and a matching 401K.

Responsibilities

What work will I be performing?

• Provide local and remote end-user IT support in a timely manner for the Windows and Mac operating systems, various software applications, and mobile devices.
• Cellphone and mobile device provisioning, management and support for both iOS and Android.
• Network and server support including active directory management, file permissions, VPN connectivity, remote access issues.
• Computing hardware support, including but not limited to laptops, desktops, printers, mobile hotspots and peripheral devices.
• Software application and license support for a wide range of applications and mobile apps.
• Laptop provisioning for lifecycle upgrades and new employees.
• Remote application support in a Citrix environment.
• Exchange and Outlook support including account creation and management.
• Office 365 admin portal user and license management.
• Proper retiring and disposal for end of life computing equipment.

Qualifications

Who Do I Need to Bring?

Minimum experience

• 2 to 4 years of Help Desk experience in a Windows based environment

Desired Experience

• Working knowledge of Microsoft operating systems - Mac OS a plus.
• Laptop imaging, configuration and lifecycle management.
• VPN technologies.
• VoIP phone systems.
• Microsoft Office applications – Outlook and Exchange troubleshooting and support.
• SaaS storage security and management a plus.
• Active Directory management.
• Must be able to work independently and as part of a team.
• Ability to communicate technical information to nontechnical personnel.
• Strong troubleshooting skills.

GeoStabilization International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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