231 Service Desk Technician I Jobs in United States

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Service Desk Technician I

Full Time | Building Construction 4 Months Ago

Overview

Who is GeoStabilization International®?

GeoStabilization International® (GSI) develops and installs innovative solutions that protect people and infrastructure from the dangers of geohazards. We specialize in emergency landslide repairs, rockfall mitigation, and grouting, using cutting edge design/build and design/build/warranty contracting. GeoStabilization International is the leading geohazard mitigation and bridge rehabilitation firm operating throughout the United States, Canada, and Australasia. Our expertise, proprietary tools, and worldwide partnerships allow us to repair virtually any slope stability or foundation problem in any geologic setting.

 

Our Culture

GeoStabilization’s culture is unique.  It is fast-paced, family oriented, innovative & decidedly un-corporate.  The mindset is geared to constant challenge and will suit people who are driven to succeed, not afraid to make decisions, courageous, and resilient enough to find their own way and believe that “good enough” isn’t good enough. Everyone working at GSI is a representation of pride, integrity, hard work, skill and overcoming challenges. GSI’s team includes some of the brightest and most dedicated professionals in the geohazard mitigation industry. We are a highly functioning family of gritty, hardworking, real men and women who aren’t afraid of getting dirty to get the job done.

 

What Will You Do?

As a Service Desk Tech I, there is no typical day. This is a fast paced environment where you will be providing telephone, remote, and in person support to resolve hardware and software issues for laptops and mobile devices. You will also be providing systems support in a Windows Server environment, active directory, TCP/IP networking, VPM as well as end to end email support. SaaS services and licensing portals management is a part of the job as well. We share our success with a meaningful profit sharing plan plus Medical, Dental, Vision, Life, Short- and Long-Term Disability, and a matching 401K.

Responsibilities

 

What work will I be performing?

  • Provide local and remote end-user IT support in a timely manner for the Windows and Mac operating systems, various software applications, and mobile devices.
  • Cellphone and mobile device provisioning, management and support for both iOS and Android.
  • Network and server support including active directory management, file permissions, VPN connectivity, remote access issues.
  • Computing hardware support, including but not limited to laptops, desktops, printers, mobile hotspots and peripheral devices.
  • Software application and license support for a wide range of applications and mobile apps.
  • Laptop provisioning for lifecycle upgrades and new employees.
  • Remote application support in a Citrix environment.
  • Exchange and Outlook support including account creation and management.
  • Office 365 admin portal user and license management.
  • Proper retiring and disposal for end of life computing equipment.

Qualifications

Who Do I Need to Bring?

Minimum experience

  • 2 to 4 years of Help Desk experience in a Windows based environment

Desired Experience

  • Working knowledge of Microsoft operating systems - Mac OS a plus.
  • Laptop imaging, configuration and lifecycle management.
  • VPN technologies.
  • VoIP phone systems.
  • Microsoft Office applications – Outlook and Exchange troubleshooting and support.
  • SaaS storage security and management a plus.
  • Active Directory management.
  • Must be able to work independently and as part of a team.
  • Ability to communicate technical information to nontechnical personnel.
  • Strong troubleshooting skills.

 

GeoStabilization International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Min

USD $43,416.00/Yr.

Max

USD $68,925.00/Yr.

WEBSITE

geostabilization.com

HEADQUARTERS

WILLIAMSTOWN, KY

SIZE

50 - 100

FOUNDED

2002

CEO

TIM RUCKMAN

REVENUE

$50M - $200M

INDUSTRY

Building Construction

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About Geostabilization International

Our passion is to develop and install innovative solutions that protect people and infrastructure from the dangers of geohazards. Founded in 2002, GeoStabilization International has combined the most experienced and responsive geohazard mitigation professionals in North America. GeoStabilization specializes in design/build/warranty landslide repair, rockfall mitigation, excavation shoring, grouting, and GRS-IBS abutment construction. With over 4800 completed geohazard repairs in the last 19 years, our combined experience and nationwide emergency response capability are unmatched. GeoStabilizat...ion provides geohazard mitigation services across North America, Canada, and Australasia. More
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Geostabilization International
Other
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Geostabilization International
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The job skills required for Service Desk Technician I include Troubleshooting, Help Desk, IT Support, Service desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Desk Technician I positions, which can be used as a reference in future career path planning. As a Service Desk Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician I. You can explore the career advancement for a Service Desk Technician I below and select your interested title to get hiring information.

If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Desk Technician job description and responsibilities

Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.

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A help desk technician responds to customer queries to provide technical assistance.

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Service Desk Technician need a deep understanding of computer hardware and software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Desk Technician jobs

Some service desks have specialized functions

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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.

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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.

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Step 3: View the best colleges and universities for Service Desk Technician.

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