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Office Manager
Full Time 6 Months Ago
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Georgia Eye Partners is Hiring an Office Manager Near Atlanta, GA

Position Summary

Responsible for managing the day-to-day operations of the assigned location of Georgia Eye Partners. Ensures quality services are provided according to established policies and procedures. Responsible for working in collaboration with practice physician(s) to manage templates and patient schedules. Responsible for ongoing operational evaluations. Partner with the Director of Human Resources and Practice Administrator on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

Responsibilities

Office Management

  • Day-to-day management of operations for Georgia Eye Partners
  • Ensure efficiency and effectiveness of clinic and front desk process
  • Triage IT support requests and needs
  • Place/approve office supply orders, accurately sort mail
  • Lead/participate in weekly office operations meetings
  • Manage physician templates and schedules
  • Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
  • Troubleshoot issues daily pertaining to patient care and scheduling
  • Conduct monthly team meetings with all direct reports
  • Update daily huddle information and display for all to view

Medical Records

  • Ensure medical records processes and procedures run efficiently and accurately
  • Identify inefficiencies and recommend solutions according to best practices

Surgery Scheduling Operations

  • Troubleshoot issues daily pertaining to patient care and surgery scheduling process
  • Assist in process creation and update for surgery scheduling team(s)
  • Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues and concerns

Human Resources

  • Monitor and adjust staffing based on weekly overtime for direct reports; approve time off requests
  • Responsible for onboarding of new front desk associates, surgery schedulers, and medical records specialists
  • Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical manager for all clinical staff
  • Responsible for disciplinary actions and termination of employees in conjunction with HR
  • Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator/Regional Director and Human Resources

RCM/In-office Billing

  • Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
  • Manage missing charge reports
  • Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits

Reputation Management

  • Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.
  • Work with EyeSouth marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)

Compliance

  • Responsible for all aspects of OSHA, to include documentation and training
  • Responsible for clinic and office safety & continued staff training

Qualifications

High school Diploma or equivalent, secondary education preferred.

Minimum of 5 years of progressively responsible operations experience in a healthcare environment required

Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to hear and understand verbal feedback from clients.

Computer skills: ability to use Windows based applications, design programs including MD Referral Pro

Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Professionalism: possess strong work ethic and high level of professionalism.

Job Summary

JOB TYPE

Full Time

POST DATE

09/30/2022

EXPIRATION DATE

12/09/2022

WEBSITE

gaeyepartners.com

HEADQUARTERS

TUXEDO, GA

SIZE

50 - 100

FOUNDED

1999

CEO

EUGENE B GABIANELLI

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Office Manager positions, which can be used as a reference in future career path planning. As an Office Manager, it can be promoted into senior positions as an Office Manager, Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Manager. You can explore the career advancement for an Office Manager below and select your interested title to get hiring information.

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