Under limited supervision, the Collection Specialist is responsible for ensuring Motion receives all necessary payments from its customers. The duties include monitoring accounts balances, contacting past due customers for payment, and documenting the debts collected.
JOB DUTIES
• Monitors Motion's accounts receivable.
• Contacts customers with overdue accounts and attempts to either collect the overdue amount or negotiate an acceptable payment plan.
• Maintains records of contacts and attempted contacts with delinquent customers as well as records of any payments collected from the customer.
• Resolves customer issues and complaints concerning billing.
• Submits regular reports on the status of unpaid accounts and any repayment progress.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
• Excellent problem-solving and organizational skills.
• Excellent verbal and business communication skills.
• Ability to apply a customer service-oriented approach to collection management.
• Proficiency in Microsoft Excel, Word and PowerPoint.