GenoaBank is currently hiring both Full Time and Part Time Customer Service Representatives at various locations.

Customer Service Representative Job Description

Position Summary:
Provides a variety of customer savings, checking and credit account transactions, as well as general customer service. Responsible for comprehensive, prompt and efficient customer transactions. Responsible for promoting other banking products to customers as well as opening new accounts during high volume periods. Balances cash drawer at end of shift.

Essential Duties & Responsibilities:
Teller Activities:

• Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
• Process customer orders for savings bonds and cashiers checks.
• Provide access to safe deposit boxes following specialized procedures.
• Process ATM transactions and maintains appropriate levels of available cash.
• Balance currency, coin and checks in cash drawer at end of shift.

Customer Service:

• Respond to customer questions and follow through on customer requests.
• Answer incoming calls in the absence of branch receptionist.
• Direct customers to appropriate personnel.

Sales:

• Match customer and potential customer needs to bank products and services.
• Makes referrals to appropriate personnel.

New Account Representative:

• Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.

Other functions

• Assists Lead Customer Service Representative in vault duties, pack bundles, etc.
• Filing as needed including signature cards, ATM applications, maintenance forms, etc.
• Order checks and other supplies as needed.
• Maintains compliance with all banking laws, acts, regulations and bank policies and procedures.
• Any other duties and/or projects as assigned by Management.

REQUIREMENTS & QUALIFICATIONS:

Education: High School Diploma

Experience: Cash handling and customer service experience preferred.

Specific Skills: Strong communication skills; cash handling experience; proficient computer skills.

Specialized Knowledge, Licenses, etc.: none

Supervisory Responsibility, if any: none

Working Conditions: Required to stand regularly; seating provided. Shifts scheduled during banking operating hours: Monday thru Thursday 8:00am-5:00pm, Friday 8:00am-6pm, Saturday 8:00am-12:00pm.'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Work Location: One location