Overview

At Genesis, we put our customers and employees first. We are the national leader in non-Prime credit cards serving millions of customers who are underserved by others in the industry. We are fair and transparent in all interactions.

We’re entrepreneurial and we look for people who want to make an impact. We hire people, not just positions.

Join the nation’s leader in second-look finance servicing as our Unit Manager - Back Office!

Summary:

The Unit Manager - Back Office is responsible for leading a team to investigate and resolve contacts received from consumers, credit bureaus, debt management agencies and law offices for all lines of business. The incumbent will oversee the process of notices via third-party sources regarding bankruptcy, military orders and disasters, complying with regulations, laws and internal policies and procedures. The Unit Manager is responsible for managing team performance to include monitoring, training, coaching to achieve established service level and quality goals.

Check out our Spotify account to hear what it's like to work at Genesis: https://open.spotify.com/episode/0QmpC31c3hlhhrTKRxUkGF

Responsibilities

As our Unit Manager-Back Office you will:

• Supervise and lead a team of 14 – 20 account maintenance representatives.
• Interview and hire account maintenance agents to ensure your team is fully staffed.
• Ensure maximization of team productivity through efficient use and continued development of standard operating procedures.
• Manage, train, and coach employees and develop a work environment that promotes high motivation and customer satisfaction.
• Prioritize work and deploy your team, as required to ensure our customer needs are met in regards to on-time delivery of services and quality of work.
• Monitor and audit your team’s attendance and performance to ensure results are achieved as compared to performance standards.
• Prepare and conduct monthly performance evaluations for your team.
• Process internal reporting and audit requests; partner with our compliance and complaint management teams.
• Assign daily work and ensure adequate staffing coverage during working hours.
• Establish and implement departmental policies, goals, objectives, and procedures.

These duties must be performed with or without reasonable accommodation.

Qualifications

Requirements:

• High school diploma or equivalent.
• Extensive working knowledge of state and federal laws (FDCPA).
• At least 3 years of operations management experience.
• Extensive knowledge of financial services transaction services or account maintenance practices.
• Excellent written and oral communication skills.
• Flexibility to adapt well to change.
• Excellent decision-making and problem solving skills.
• Ability to maintain a high level of professionalism and confidentiality at all times and in all situations.
• Ability to communicate effectively with all levels of management and staff.

Essential Functions

You must meet work deadlines, have regular attendance, good verbal and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. Our Account Maintenance Unit Manager position requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. You must be able to perform the essential functions of this position with or without reasonable accommodation. Genesis Financial Solutions will provide reasonable accommodation where necessary.

What’s In It For You:

• Health insurance including individual and family Medical, Dental and Vision insurance
• Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 3 paid floating holidays.
• Financial health with 401k plus employer match up to 4%
• Take care of your well-being through Wellness perks
• We invest in your future through Tuition Reimbursement and ongoing Learning & Development
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability

Genesis understands experience comes in many forms, many skills are transferable, if your experience is this close to what we’re looking for, consider applying. We know that diversity of thought has made us the entrepreneurial and innovative company that we are today.

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.