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About Us:
Genesis Digital, a US-based tech company specializing in SaaS, has been an industry leader since 2016 with over 50,000 active paying customers. We've created some of the most advanced SaaS platforms in their respective markets, so this is THE opportunity to work in one of the hottest tech fields at the moment.
We are a largely remote but impactful team working across Europe and North America. Particularly in the times we live in, we believe that flexibility is important in any role. For this role we are currently looking for someone based in the US in one of the following states: Florida, Georgia, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Nevada, Oregon, Oklahoma, Pennsylvania, Texas, Virginia and Washington.
A Customer Support Manager at Genesis Digital is responsible for helping to build and support the Customer Support team to deliver an excellent customer experience. The Customer Support Manager will help create seamless internal processes, communication pathways and data analytics to ensure optimal success of their team. The ideal candidate for this role should be a technically savvy, solutions oriented, and people centric person that delivers world class customer support to our entire customer base. This role will oversee 30 support agents and will report directly to the Director of Customer Support.
General Responsibilities:
Requirements
Genesis Digital is an Equal Opportunity Employer. Genesis Digital does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Other
IT Outsourcing & Consulting
$73k-93k (estimate)
11/24/2022
12/25/2022
genesisdigital.co
LA JOLLA, CA
50 - 100
2013
Private
SARAH JENKINS
<$5M
IT Outsourcing & Consulting
The job skills required for Customer Support Manager include Customer Service, Leadership, Customer Satisfaction, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
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Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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They are responsible for overseeing teams of Customer Service Representatives.
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Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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Step 3: View the best colleges and universities for Customer Support Manager.