At Generations Bank, our core values are at the heart of everything we do. It's our priority to put them at the forefront of our team, relationships, and business.

We're a team built on a rich history, with our roots beginning in south Arkansas in 1907. For over 115 years we've served our neighbors in the same communities we live, work, and play. The bank's name pays homage to the rich history present in the generational leadership from the Harrell family. Generations Bank currently has 11 locations serving the communities of Bentonville, Camden, Fayetteville, Hampton, Junction City, Rogers, Siloam Springs, Van Buren, and Kimberling City, MO.

SUMMARY

The position of Loan Assistant is responsible for performing routine clerical duties related to consumer and business loan applications; begins credit request process; works with the Bank's Loan Operations team to generate loan documents; processes loan payments and advances on lines of credit; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

DUTIES

1. Assists with the credit request process; ensures preliminary documentation is complete; runs credit reports on current or prospective borrowers as necessary for all related interests.
2. Reviews loan approvals to ensure information is complete; follows up with Loan Officer to obtain missing data; inputs data and sends the documentation to Loan Operations for processing.
3. Works with all types of collateral; ensures lien is placed; orders documentation from vendors or government agencies as applicable; updates collateral expiration dates and information as needed.
4. Works with Loan Operations to prepare and send commitment, engagement, auction and decline letters.
5. Maintains assigned general ledger and internal loan accounts; balances and accounts for any differences.
6. Provides effective customer service and assists in resolving problems within given authority; responds to routine loan officer or customer inquiries relative to account balances, loan balances and payoff requests; processes consumer, commercial and real estate loan payments and advances.
7. Works with Loan Operations to close paid loans and terminate collateral when applicable.
8. May record, file, scan documents, update account information, and sorts mail or reports as required.
9. May work with insurance policies and related reports; contact agents; work closely with loan officers and customers to ensure proper insurance is received and maintained.
10. May be required to perform official notary services.
11. Maintains confidentiality of customer and bank data.
12. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
13. Demonstrates knowledge of an adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and builds a diverse workforce and supports affirmative action.
14. Assures compliance with all Bank policies, procedures and processes; and all applicable state and federal banking laws, rules and regulations; and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
15. Completes administrative tasks correctly and on time; supports the Bank's goals and values; and benefits the Bank through outside activities.
16. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

SECONDARY DUTIES

The position of Loan Assistant performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Loan Assistant is not responsible for the supervision of any employee(s).

JOB SKILLS/QUALIFICATIONS

• Must be able to arrive at work on time, work on site and have regular work attendance.
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Must be able to provide polite and courteous customer service regardless of customer personality, presence or communication style.
• Must be able to perform multiple tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to occasionally work overtime.
• Must be able to coordinate multiple and changing priorities.
• Must have professional appearance, dress and attitude at all times.
• Must possess good Math skills.
• Must have the ability to operate related computer applications and other business equipment including adding machine, copy machine, and telephone system.
• Must possess the ability to maintain confidential customer and Bank information in a responsible and secure manner.
• Must have good prior employment to be considered.
• Must pass a background screen and drug test to be considered.

BASIC QUALIFICATIONS

• High School Diploma or equivalent.
• 3 or more years of related experience and/or training; or the equivalent combination of education and experience.
• Basic experience, knowledge and training in all lending activities and terminology.
• Basic knowledge of commercial, construction, real estate, and consumer loan processing.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

EEO/AA/M/F/Veteran/Disabled