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General Parts
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Service Dispatcher
General Parts Bloomington, MN
Full Time | Wholesale 7 Months Ago
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General Parts is Hiring a Service Dispatcher Near Bloomington, MN

Overview

POSITION SUMMARY: The Dispatcher dispatches Service Technicians to install, service, and repair electric, gas, or steam powered commercial foodservice and HVAC/R equipment.

Responsibilities

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

•Communicates with customers, dealers, and sales representatives to determine the service and scheduling needs of the customers. •Generates service calls within the computer program recording the type and scope of work to be performed. •Works closely with the service manager and other dispatchers to coordinate technicians according to customer requests, determine schedules, assign technician workloads, dispatch workers to the job, and update service information within the dispatch system. •Schedules and notifies technicians of daily assignments. Monitors technicians’ workload and capacity throughout the day. •Interacts with the Parts Department to verify availability of parts to ensure quality and timely service calls. •Creates and maintains new customer accounts with up to date and accurate information. •Understands and communicates credit/collections guidelines and resolves situations accordingly.

Qualifications

MINIMUM QUALIFICATIONS:

•High School diploma or its equivalent.

•Two (2) years of education and/or experience in related area.

•Excellent customer service, communication, and problem solving skills

•Pass a pre-employment drug screen and criminal background check.

•Highly safety conscious.

•Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision •Normal office environment

•Occasional light lifting of office equipment, supplies, and boxes

•Frequent sitting with occasional walking and standing

•Requires dexterity on use of fingers for the operation of computers and other office equipment

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.

General Parts participates in E-Verify and is an Equal Opportunity Employer

For more information please visit our website: https://generalparts.com/careers

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

08/17/2022

EXPIRATION DATE

12/30/2023

WEBSITE

generalparts.com

HEADQUARTERS

BROOMFIELD, CO

SIZE

200 - 500

FOUNDED

1939

TYPE

Private

CEO

GARY SHIRLEY

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About General Parts

General Parts Group is a provider of repair services and an O.E.M parts distributor to the food service industry.

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The job skills required for Service Dispatcher include Customer Service, Problem Solving, Scheduling, Life Insurance, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.

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If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Dispatcher job description and responsibilities

Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.

01/20/2022: Wilmington, NC

Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.

02/07/2022: Washington, DC

The service dispatcher will also ensure that the necessary tools and parts are ready for the job.

02/27/2022: Moline, IL

Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.

03/04/2022: Binghamton, NY

Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

03/06/2022: Memphis, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Dispatcher jobs

Moreover, the management will need to train technicians and the dispatcher to work together.

02/17/2022: Billings, MT

Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.

02/23/2022: Peoria, IL

Analyze how jobs are being assigned, scheduled and re-scheduled.

01/28/2022: Atlantic City, NJ

Typically requires a high school diploma or equivalent.

03/24/2022: New Suffolk, NY

Dispatchers need the technological skills to use computers, software, radios and recording equipment.

02/22/2022: Gary, IN

Step 3: View the best colleges and universities for Service Dispatcher.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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