Overview

POSITION SUMMARY:  The Collections Specialist ensures fast and accurate communication through excellent customer service collecting past due monies from customers coordinating with other departments to resolve disputes.

Responsibilities

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

• Facilitates customer inquiries regarding past due accounts. Analyzes and rectifies customer concerns using established procedures.
• Understands and communicates the credit and collections policy. Effectively resolves issues in a positive, professional manner. Communicate effectively in a prompt courteous and customer oriented manner. 
• Confers with branch managers and department heads expediting dispute resolution of past due customer accounts. 
• Refers uncollectable past due accounts to collection agency and writes off bad debt.
• Responds to bankruptcy notices, returned checks and bank credit card disputes. 
• Process credit applications and adheres to the company’s credit and collection policy.
• Ensures accurate customer files and customer billing information is up to date. 
• Any other duties as assigned by management. 

RESPONSIBILITIES OF THE POSITION: STAFF/PUBLIC CONTACT – Requires establishment and maintenance of effective working relationships with those contacted in the course of work. Requires effective communication with customers, clients and coworkers. SUPERVISORY RESPONSIBILITIES – Non-supervisory position. SUPERVISION RECEIVED – Reports to and works under general supervision of the Controller. Able to work independently without close supervision. DECISION-MAKING – Requires the ability to make sound decision compatible with prior instructions and experience.

Qualifications

ESSENTIAL JOB REQUIREMENTS: EDUCATION / EXPERIENCE (Related education and experience may be interchangeable on a year for year basis) – Requires a high school diploma or its equivalent, a minimum two (2) years of related training and/or experience, or equivalent combination of education and experience. REQUIRED KNOWLEDGE –Customer and Personal Service, Sales and Marketing, Safety and Security, and Computers. REQUIRED SKILLS – Social, Complex Problem Solving, Technical, Systems, Resource Management, Desktop Computer. PHYSICAL REQUIREMENTS – Normal office environment. Occasional light lifting of office equipment, materials and boxes; frequent walking and standing; requires dexterity in use of fingers for the operation of computers and other office equipment.

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.

General Parts participates in E-Verify and is an Equal Opportunity Employer

For more information please visit our website: https://generalparts.com/careers