Transform technology into opportunity as a Senior Network Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Job Description:

• Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures.
• Uses monitoring tools and other sources to matters of significance.
• Provides problem resolution support to Help Desk and other appropriate parties; resolves matters of significance or escalates as necessary.
• Documents and tracks complex reported matters of significance where assigned; ensures matters have been resolved as appropriate and in accordance with established service agreements or procedures.
• Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements.
• Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability.
• Maintains knowledge of new and enhanced applications being developed and the respective platforms; monitors, analyzes and understands change management environment to enhance problem resolution capabilities.
• Initiates and oversees complex service restoration processes to expedite problem resolution; monitors process and resolves any matters of significance in order to ensure completion in accordance with established service agreements.
• Oversees and conducts the implementation of complex application, system or network changes; conducts testing to ensure installation meets appropriate standards and procedures.
• Provides technical assistance and training to less experienced personnel on assigned shift; answers inquiries and provides assistance in determining appropriate approach to issue.
• Maintains training matrix and ensures appropriate staff are trained in accordance with established service agreements.
• May act as supervisor in his/her absence.
• Oversee projects to ensure shift or team adheres to established timeframes; identifies matters of significance and resolves as appropriate.
• Participates in the planning process to develop goals and objectives for the department.
• Provides input and feedback to create established goals.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor's Degree

Required Experience: 4 years of related IT experience

Required Certification: Minimum DoD 8570 certification - Security CE

Security Clearance Level: TS/SCI

Location: Omaha, NE

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

#ITCCCareers