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General Dynamics Information Technology
Shaw, SC | Full Time
$66k-87k (estimate)
1 Month Ago
Communications Focal Point - Help Desk Support
$66k-87k (estimate)
Full Time | IT Outsourcing & Consulting 1 Month Ago
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General Dynamics Information Technology is Hiring a Communications Focal Point - Help Desk Support Near Shaw, SC

Transform technology into opportunity as a Help Desk Support with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Support you will provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. At Shaw AFB only: CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor

HOW A HELP DESK SUPPORT WILL MAKE AN IMPACT

  • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); 
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required 
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure 
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance 
  • Manage SIPR PKI program 
  • Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs) 
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits 
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves 
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures 

WHAT YOU’LL NEED TO SUCCEED:

● Education: associates

● Required Experience: at least 1 year experience

● Security Clearance Level: SECRET

● Required Skills and Abilities: COMPTIA Security CERTIFICATION

● Location: On Customer Site

● US Citizenship Required

GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

● Rest and recharge with paid vacation and holidays

#GDITPriority

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$66k-87k (estimate)

POST DATE

02/16/2023

EXPIRATION DATE

11/02/2023

WEBSITE

gdit.com

HEADQUARTERS

PORTSMOUTH, VA

SIZE

15,000 - 50,000

FOUNDED

1952

TYPE

Private

CEO

MICHAEL JASKOWIAK

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About General Dynamics Information Technology

General Dynamics provides network systems integration, training and simulation services for defense, health and commercial sectors.

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