Overview

GEM Mortgage, a division of Golden Empire Mortgage (GEM) is proud to hold ourselves as one of the most respected lenders in the mortgage industry for over 30 years. The GEM business philosophy holds true that all consumers deserve access to credit, where “our customers are our business” is the cornerstone for excellence.

Golden Empire Mortgage isn't just about mortgages and home lending - GEM is about people, and building lasting customer relationships.

At GEM we understand that the lending process can be intimidating, that’s why we ensure that all of our employees hold to the highest level of client satisfaction. We pride ourselves on integrity, knowledge and state of the art technology all in an effort to provide our customers with excellent customer service and the best rates possible.

Under general supervision of the Branch Manager, the Loan Originator Assistant works alongside designated Loan Officers in a productive environment. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks. Tasks are completed with a deadline and with proficiency.

Responsibilities

Essential job functions

• Ensure files move through processing and closing in a timely manner
• Establish appointments with clients 
• Collect necessary documents and review to ensure accuracy and completeness
• Make copies of important documents
• Monitor file and communications to ensure client questions and concerns and timely addressed
• Keep client informed about the status of the loan process
• Properly prepare files for submission to processing
• Demonstrate commitment to customer service and client retention at all times
• Stay acquainted with assigned Loan Officer’s daily schedule
• Systematically store and maintain client data and files
• Work closely with processing team to obtain documentation required for loan approval, docs, and/or funding
• As directed by the loan originator, obtain from third party vendors and review applicant’s credit history
• Perform such other tasks as may be properly assigned or delegated to the Loan Originator Assistant, except Prohibited Conduct

Prohibited ConductLoan Originator Assistants who do not possess a valid and current mortgage loan originator’s license are not permitted to, and shall not perform any of the following activities (“Prohibited Conduct”):

• Engaging or participating in any activity for which a mortgage loan originator license is required.
• Directly or indirectly taking a loan application.
• Offering or negotiating any terms of a mortgage loan with prospective loan applicants or borrowers.
• Quoting and/or discussing with a prospective loan applicant or borrower any loan terms, features, or costs, including interest rates, costs, payment amounts, APR, loan term, or any other similar matter.
• Signing pre-approval or pre-qualification letters, or any other loan-related documentation.
• Directly or indirectly soliciting loan applications.
• Discussing loan programs with prospective loan applicants or borrowers.
• Discussing loan products with prospective loan applicants or borrowers.
• Directly or indirectly holding oneself out as a mortgage loan originator, or publicly disseminating any information in any form that communicates that the Loan Originator Assistant can or will make, arrange, or negotiate mortgage loans.

FLSA Status: Non-Exempt

Qualifications

Minimum requirements

• High School or GED required

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills
• Proficient in Microsoft Office and capability to utilize office equipment
• At least two years of experience in the lending field preferred
• Proficient organization skills ; ability to prioritize
• Ability to learn quickly and effectively
• Excellent listening skills
• General knowledge of loan products and process
• Rapid decision making abilities
• Aptitude to work in a fast-paced, daily environment