Description

Gelest, Inc., part of the Mitsubishi Chemical Corporation, is seeking a qualified professional to join our IT team as an ERP Analyst.

The ERP Analyst will provide functional and technical support to users of Gelests ERP application. This role entails significant SQL and other reporting tools using knowledge of business processes involved in a manufacturing facility to generate meaningful reports. The ERP Analyst will provide day to day support for operations and business functions on the ERP system. The chosen candidate will work with internal customers and vendors on daily operations and support of the ERP system.

This role will serve as the subject matter expert on the companys ERP system. A successful candidate will understand how to use common business analysis tools and methodologies with the ability to apply them to solve problems. This is a hybrid position with some regular on-site time required.

Essential Duties and Responsibilities:

• Provide data analytical support by generating reports involving daily operations, new business opportunities, accounting, scheduling, inventory, customers, products, etc.

• Build complex SQL reports and dashboards using Power BI or other tools.

• Act as SME for the ERP system to answer questions for experienced users and be responsible for ERP new user training for all employees, including, but not limited to, navigation through ERP screens and data processes.

• Support daily operations of the ERP system including data entry, password resets, incident support, testing of vendor provided solutions, refreshing test systems, applying software updates, fulfilling customer data requests, performing report enhancements, building printed documents, training users, etc.

• Support integration with third-party data consumers, including the company website, corporate reporting databases, external providers of other services, etc.

• Participate in the creation and maintenance of system documents, troubleshooting quick guides and operational training guides

• Gather, interpret, and maintain relevant data (customer info, inventory, accounting, scheduling, product, etc.). Acts as a SME on how this data is to be maintained and what data is needed for smooth system functioning.

• Work as a team member with the other departments staff.

• Facilitate the process of gathering and documenting user/project requirements based on meetings with operations for building requirements documents.

• Other duties as assigned.

Gelest, located in Morrisville, PA , is in close proximity to Interstate 95, Route 1 and the PA/NJ turnpikes. We offer a rewarding career with a competitive salary and comprehensive benefits package including:

• Competitive time-off policy.

• Medical, Dental, Vision, Accident and Critical Illness plans for employee and family.

• 401k with a 50% company match.

• Company paid Life Insurance, AD&D Insurance, Short Term Disability and Long Term Disability.

• Tuition Assistance and Student Loan Assistance.

• Annual Bonus.

Qualifications

• Bachelor's degree (BA/BS) or equivalent from four-year college, preferably IT related.

• 3 years related experience and/or training in SQL, Power BI, dashboards, and report generation, or equivalent combination of education and experience.

• Prior experience using or supporting any ERP system is highly desirable. SAP or Deacom experience is preferable.

• Knowledge of Windows, database management, SQL, Power BI or similar tools is required.

• Must be able to perform support for the ERP application, which includes occasional after-hours support.

• Must be able to identify data errors and independently resolve issues.

• Needs to understand interconnected system functions, downstream impacts and be able to ensure smooth operation of all functions.

• Self-starter with ability to work independently under pressure and react quickly to changing priorities. Good at following up with internal customers and vendors.

• Ability to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients.

• Demonstrated ability to communicate technical concepts to other members of the team using the non-technical language.

• Knowledge of web architecture, system integrations or other programming languages is a plus.

• Knowledge of manufacturing processes and procedures is a plus.

• Knowledge of how to configure ERP related hardware including PCs, tablets, scanners, and printers would be helpful in this role but is not required.