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5 Desktop Support Tech II Jobs in Houston, TX

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GC Services Limited Partnership
Houston, TX | Full Time
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Desktop Support Tech II
Full Time | Business Services 9 Months Ago
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GC Services Limited Partnership is Hiring a Desktop Support Tech II Near Houston, TX

Overview

Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.

Responsibilities

  • Install, maintain, and support PC systems, peripheral devices, mobile devices, and associated infrastructure
  • Perform hardware diagnostics and execute repairs in a timely fashion to ensure customer satisfaction
  • Provide second level support for all hardware and software escalations from the Help Desk
  • Resolve complex technology issues escalated by senior management
  • Maintain vendor relationship for contact/troubleshooting purposes
  • Plan, schedule, and execute computer equipment installations, imaging, upgrades and replacement projects
  • Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase
  • Liaison among groups within the IT Infrastructure Department
  • Control access to and maintain the computer room
  • Leads complex and/or large-scale hardware/software projects
  • Translate user requests, business needs and technical specifications into formal written documentation
  • Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
  • Provide off-hours support (on a rotating basis) to include nights and/or weekends
  • Domestic travel (50%) may be required
  • Maintain concentration and focus in order to meet performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or equivalent is required. College degree in Computer Science or Information Technology is preferred.

Experience:

1-2 years of PC Support is required.

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Knowledge of x86 computer hardware and peripheral devices required.

Skills & Abilities:

  • Read and interpret documents accurately such as safety rules, operating and maintenance instructions, and procedure manuals
  • Write detailed reports and correspondence
  • Demonstrate quick reasoning in the problem resolution process
  • Prioritize projects/tasks logically
  • Decision and judgement making skills to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Ability to add, subtract, multiply and divide
  • Ability to organize and handle multiple projects
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Remain alert at all times
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

06/15/2022

EXPIRATION DATE

12/12/2022

WEBSITE

gcserv.com

HEADQUARTERS

HOUSTON, TX

SIZE

3,000 - 7,500

FOUNDED

1957

CEO

ORG GC GP BUYER

REVENUE

$200M - $500M

Show more

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The job skills required for Desktop Support Tech II include Troubleshooting, Installation, Computer Hardware, Help Desk, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Tech II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Tech II. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Tech II positions, which can be used as a reference in future career path planning. As a Desktop Support Tech II, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Tech II. You can explore the career advancement for a Desktop Support Tech II below and select your interested title to get hiring information.

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