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Desktop Support Tech II

Houston, TX | Full Time

Job Description



Supports company operations by performing installation, maintenance, and repairs of/to company personal computer PC systems and software.




  • Install, maintain, and support PC systems, peripheral devices, mobile devices, and associated infrastructure
  • Perform hardware diagnostics and execute repairs in a timely fashion to ensure customer satisfaction
  • Provide second level support for all hardware and software escalations from the Help Desk
  • Resolve complex technology issues escalated by senior management
  • Maintain vendor relationship for contact/troubleshooting purposes
  • Plan, schedule, and execute computer equipment installations, imaging, upgrades and replacement projects
  • Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase
  • Liaison among groups within the IT Infrastructure Department
  • Control access to and maintain the computer room
  • Leads complex and/or large-scale hardware/software projects
  • Translate user requests, business needs and technical specifications into formal written documentation
  • Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
  • Provide off-hours support (on a rotating basis) to include nights and/or weekends
  • Domestic travel (50%) may be required
  • Maintain concentration and focus in order to meet performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management





High School Diploma or equivalent is required. College degree in Computer Science or Information Technology is preferred.



1-2 years of PC Support  is required.  


Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Knowledge of x86 computer hardware and peripheral devices required.


Skills & Abilities:

  • Read and interpret documents accurately such as safety rules, operating and maintenance instructions, and procedure manuals
  • Write detailed reports and correspondence
  • Demonstrate quick reasoning in the problem resolution process
  • Prioritize projects/tasks logically
  • Decision and judgement making skills to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Ability to add, subtract, multiply and divide
  • Ability to organize and handle multiple projects
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Remain alert at all times
  • Adhere to work schedule and punctuality requirements


All job offers are contingent upon completion of drug and background checks.


GC Services is an equal opportunity employer: M/F/Disabled/Vet


Company Overview

  • Website
  • Headquarters HOUSTON, TX
  • Size 3,000 - 7,500
  • Founded 1957
  • Type Private
  • Revenue $200M - $500M
  • Industry All Industries
  • About gc services limited partnership
  • Since 1957, GC Services has provided full-service outsourcing solutions to businesses nationwide. With over 8,000 employees throughout the U.S. and Philippines, we are one of the largest privately-owned customer care providers in the U.S. As market leaders in quality and people development, we pride ourselves on our dedicated workforce and exceptional employee tenure. At GC Services we understand the importance of premium brand care, compliance, and training. We are seeking high performing individuals who want to be a part of a great team. We offer competitive pay, medical/dental/vision benefi ... ts, tuition reimbursement, and 401(k). GC Services is an equal opportunity employer: M/F/Disabled/Vet More

Skills for Desktop Support Tech II

The job skills required for Desktop Support Tech II include Troubleshooting, Installation, Computer Hardware, Information Technology, Help Desk,and Mobile devices etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Tech II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Tech II. Select any job title you are interested in and start to search job requirements.

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Career Path for Desktop Support Tech II

The following is the career advancement route for Desktop Support Tech II positions, which can be used as a reference in future career path planning. As a Desktop Support Tech II, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Tech II. You can explore the career advancement for a Desktop Support Tech II below and select your interested title to get hiring information.