Outdoor Experience Manager

Additional Information Outdoor Restaurant and RecreationBonus Eligible! Job Number 23050895 Job Category Golf, Fitness, & Entertainment Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area. OR • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Recreation Operations • Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Monitors quality, standards and meets the expectations of the customers on a daily basis. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Schedules events, programs, and activities, as well as the work of others. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Supports the management of outside vendors including water sports and scuba. • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. • Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.). • Manages group activities including sand painting, bon fires, and team building events. • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units. Providing and Ensuring Exceptional Customer Service • Serves as a role model to demonstrate appropriate behaviors. • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Participates in the performance appraisal system process, giving feedback when needed. • Coordinates training activities for employees in department. • Encourages and builds mutual trust, respect, and cooperation among team members. • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.