Overview

Supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between customer, Operation Manager, and security officers. Supervise site staff, providing coaching, recognition, and discipline within approved empowerment range.

Essential Functions:/ Supervise day-do-day operations at the site. Depth and range of the following may depend on the size of the site.

Responsibilities

• Communicate staffing needs to Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.
• Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assure that employee grievances are heard with help from appropriate district or region HR support employees and Operations Manager).
• Assist with the communication and enforcement of company and union policies
• Provide the basis of a great place to work by treating staff with respect.
• Assists Site Manager identify, meet, and exceed the needs of the customer.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
• Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
• Capably utilize VALIANT for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
• Enforce Gateway Group One policies as outlined in the handbooks and executive memos.
• Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
• Has a friendly and professional demeanor and provides quality customer service.
• Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.

Understands and successfully executes his/her post orders including enforcement of client and company policies, rules, and regulations

Qualifications

• High School Diploma or GED.
• Generally, one year of security and supervisory experience.
• Computer literate (Microsoft Word, Excel, e-mail, internet, etc.).
• Excellent verbal and written skills.
• Problem identification and solving skills.
• Ability to make good decisions (judgement and common sense).
• Financial / mathematical aptitude.
• Ability to deal with internal and external customers.
• Ability to work a flexible schedule and to work evenings, weekends and holidays as requested.
• Reliable transportation to get to work site.
• Motivated, and able to work well independently and in a team environment.